Service Desk Support Specialist

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results.

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DMI, LLCis seeking a Service Desk Support Specialist to join us. The Service Desk Support Specialist is responsible for providing frontline IT support to users across Army networks, including NIPR, SIPR, and CENTRIXS-K. This role serves as the primary interface for incident resolution, account provisioning, and workstation troubleshooting. The individual will ensure high availability of end-user systems by executing timely diagnostics, patch management, and endpoint compliance tasks.

This includes supporting secure mobile device provisioning through tools like Mobile Iron and Intune, as well as managing service requests via DoD ticketing platforms. Close coordination with system administrators and cybersecurity personnel is essential to maintaining mission readiness across classified and unclassified environments.

• Respond to and resolve customer issues via ticketing system
• Provide desktop, printer, VDI, and VoIP troubleshooting support
• Maintain compliance with STIGs and IAVA patching requirements
• Support Active Directory account provisioning, Mobile Iron, and Intune
• Assist in lifecycle equipment management and onboarding of new users

Education and Years of

Experience:

• Bachelor’s degree in Computer Science or related field (waived with 4 years of help desk experience)
• Minimum 2 of the last 4 years in Service Desk operations

• Required:
  
  CompTIA Security+ (IAT Level II)
• Desired:
  Experience with Army Enterprise Service Desk systems, SCCM, Remedy

Successful completion of a government security screening and/or a Secret Clearance

Must be a U.S. Citizen

No Physical requirement needed for this position.

Camp Henry, Republic of Korea

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right
  – We lead with honesty and integrity.
• Own the Outcome
  – We take responsibility and deliver.
• Deliver for Our Customers
  – We are relentless about delivering value.
• Think Bold, Act Smart
  – We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well‑being:

• Convenience/Concierge
  – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development
  – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial
  – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition
  – Annual awards, service anniversaries, referral bonuses, and peer‑to‑peer shoutouts that spotlight your achievements.
• Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMIvalues employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.