Quality Nurse Coordinator

Job Summary
The Quality Nurse Coordinator is a Registered Nurse responsible for supporting clinical quality initiatives, transitional care management, and care coordination to improve patient outcomes and ensure compliance with regulatory and payer quality standards. This role emphasizes post-discharge outreach, care gap closure, quality measure support, and clinical task management while upholding the organization's Qssentials Standards of Excellence. The Quality Nurse Coordinator collaborates closely with providers, clinic staff, and external partners to deliver timely, patient-centered, and compliant care across all age groups.

Day Shift
$36 - $55/hr

Transitional Care Management (TCM)

• Provide timely telephonic outreach to patients discharged from hospitals or skilled nursing facilities.
• Assess post-discharge needs, including medication reconciliation and symptom review.
• Schedule and coordinate TCM visits with the patient s Primary Care Provider (PCP).
• Document all outreach and care coordination activities in the electronic medical record (EMR).

Quality Measures & Care Gap Closure

• Support quality measures primarily for PCPs, with potential expansion to specialty services (Cardiology, Pulmonology, Gastroenterology).
• Collaborate with providers, clinic staff, and insurance companies to improve quality metrics and close care gaps related to preventive services, chronic disease management, and wellness requirements.
• Navigate payer portals for quality reporting, audits, data submission, and documentation.
• Assist with audits, reporting deadlines, and performance improvement initiatives.

Clinical Support & Triage

• Triage incoming patient calls and portal messages; identify urgent concerns and escalate appropriately.
• Provide patient education related to test results, preventive care, and follow-up instructions.
• Assist providers by managing clinical task queues and ensuring timely patient communication.

Task Management & Documentation

• Manage clinical task buckets, including:
• Medication refill requests per protocol
• Patient portal messages
• Diagnostic and lab result follow-up

• Ensure accurate and timely documentation of all patient interactions in the EMR.

Vaccine Program & Regulatory Support

• Support vaccine program compliance (e.g., Vaccines for Children – VFC).
• Monitor vaccine storage requirements and maintain temperature logs.
• Coordinate thermometer calibration and maintain required documentation.

Supervision Exercised

• None

Competencies

• Knowledge of clinical quality measures and documentation standards
• Strong collaboration and interpersonal skills
• Excellent attention to detail and follow-through
• Ability to triage patient needs and prioritize tasks
• Comfortable working independently in a structured, quality-focused role

Working Environment & Physical Demands

• Frequently sits while performing job duties.
• Occasionally walks, stands, bends, squats, kneels, twists, climbs, lifts, carries, and pushes.
• Lifting and carrying up to 50 lbs may be required.

Visual And Hearing Requirements

• Must be able to see with corrective eyewear.
• Must be able to hear clearly with assistance.

Additional Considerations

• May be exposed to infectious and contagious diseases.
• May have contact with patients under various circumstances.
• Must be able to handle emergency or crisis situations.
• May be subject to occasional irregular hours.
• May be required to wear protective equipment.

Bloodborne Pathogens:
No routine exposure.

Minimum Qualifications

Education

• Current licensure as a Registered Nurse required
• BSN or higher degree preferred

Experience

• 3–5 years of experience in clinical or community health settings preferred
• Outpatient or ambulatory care experience preferred
• Experience with quality measures, audits, or insurance reporting strongly preferred
• Proficiency with EMR systems and payer portals

Certifications/Licensure

• Current Illinois Registered Nurse license
• Basic Life Support (BLS/CPR) for Healthcare Providers

Travel

• Travel to other Vista Health sites may be required

Salary: $36 - $55 per hour