Senior Branch Specialist; Bi-lingual English​/Spanish

Overview

Join Consumers Credit Union in Waukegan, IL. We are hiring a Senior Branch Specialist (Personal Banker) to join the team.

As a Senior Branch Specialist (Personal Banker), you will build strong relationships with our members, serve as a trusted financial expert, open specialized accounts, and educate members on products and services that positively impact their financial well-being. This role blends Personal Banker responsibilities with select Teller functions, offering variety throughout the day. The position includes sales goals and is ideal for individuals who thrive on exceeding performance metrics and earning incentives.

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• Proactively identify financial products and services that benefit our members through meaningful, consultative conversations. You’ll guide members toward solutions in their best interest, anticipating and overcoming objections with a service-driven, people-first sales mindset.
• Process a wide array of requests for members, including opening specialized and complex accounts and supporting consumer loan applications.
• Embrace a collaborative, multi-tasking role by assisting Branch Specialists, greeting and directing members, and fielding incoming calls.
• Ensure that all policies, procedures, compliance, audits, quality control and balancing standards are adhered to so that we are protecting our members’ finances and identity as well as security and risk for the credit union.

• High School diploma or equivalent
• 2 years of related work experience such as retail, customer service, guest relations, sales, and cash handling. Financial Institution, Teller, Personal Banker experience is preferred.
• High comfort level promoting products and services, educating members, and engaging in sales-oriented conversations.
• Computer proficient in Data Processing Platforms, Email, Internet/Intranet, Instant Messaging, and Microsoft Office.
• Excellent interpersonal, verbal and written skills.
• Ability to multitask and stay organized while working at a fast pace.
• Propensity to be helpful, positive, act with integrity, and to embrace inclusion & diversity.
• Availability to work 40+ hours/week and be scheduled between the following hours:
• Monday - Thursday: 8:30am-5:30pm;
  Friday: 8:30-6:30pm;
  Saturdays 8:30 am- 1:30pm (when scheduled Saturday, you’ll get time off during the week)

The salary range for this role is $18.34 - $27.51 per hour. This role is eligible for sales incentives. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union has $4.3 billion in assets and serves more than 272,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. We’ve been recognized as a Great Place to Work®, and we’re committed to growing both our business and our people.

To learn more, visit myconsumers.org

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military…