Customer Service Representative

Customer Service Representative (Hybrid)

Worksite

Location:

101 North Waukegan Road, Lake Bluff, IL 60044

Workplace Type: Hybrid (2 Days in Office - 3 Days Remote)

Job Category: Customer Service

We are seeking a Customer Service Representative to support incoming inquiries, provide exceptional service to clients, and assist with patient account and medical collection‑related questions. This individual will serve as a key resource for customers, ensuring timely communication and accurate information. This is a Contract‑to‑Hire position with long‑term potential (initial assignment approximately 4 months).

• Customer service experience
• Collections / Medical collections
• Patient account knowledge
• Medicare & Medicaid familiarity
• Strong computer skills
• High School Diploma required
• 1 year of recent healthcare experience (Call Center preferred)

• Healthcare experience
• Medical billing
• Accounts receivable

• Provide outstanding customer service to internal and external clients.
• Communicate effectively through phone and fax.
• Gather necessary information to support timely and accurate laboratory reporting.
• Contact clients regarding abnormal test results, specimen issues, and requisition verification.
• Assist clients with questions related to test status, requirements, and specimen handling.
• Process changes to requisitions, patient details, and critical values.
• Document all customer interactions in the appropriate systems.
• Coordinate with Sales, Clinical Support, and internal departments for issue resolution.
• Serve as a resource for complex technical or report‑related questions.
• Support onboarding and mentoring of new team members.
• Participate in process improvement discussions.
• Escalate issues as needed to Supervisors.
• Assist with special projects and general support tasks.
• Perform other duties as assigned.

• 0–1 year of related experience
• Prior call center or multiline phone experience
• Proficiency with email, spreadsheets, and word‑processing tools
• Strong attention to detail, organization, and analytical thinking
• Ability to work in a fast‑paced environment and manage multiple priorities
• Strong interpersonal skills and ability to work within a team
• Positive, energetic attitude with strong customer service skills
• Excellent verbal and written communication abilities

• Training
  
  Schedule:
  
  8:00 AM - 4:30 PM CT
• Post‑Training Shift: 9:30 AM - 6:00 PM CT

Approx. 4 months with strong potential for ongoing, long‑term employment.

Pay range: $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan—Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Mar 16, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.