Illinois Department of Human Services Job Waukegan area,Illinois USA,Customer Service/HelpDesk

Illinois Department of Human Services

Job Category

Overview Description

Agency: Department of Human Services

Opening Date
: 7/19/2023

Closing Date: 8/01/2023

Salary: Anticipated Salary: $3,196 - $4,235 per month + Bilingual Pay

Work Hours: 8:30am - 5:00pm Monday - Friday

Work Location: 2000 N Lewis Ave Waukegan, IL

Job Type: Salaried Full Time

County: Lake

Number of Vacancies
: 1

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility.

Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number 10-92-28342

Position Overview

The Division of Family and Community Services is seeking to hire an office assistant to review complex material to be keyboarded, processed, and filed. This position keyboards a variety of routine forms, form letters, cards, and records and performs functions requiring interaction with recipients/clients which regularly involve translating for Spanish speaking individuals.

Job Responsibilities

Keyboards complex materials such as resumes for clients, weekly and monthly statistical reports, unit meeting minutes, and vouchers for clients in training.

Edits Authorization and Transmittal of Assistance Action forms received from casework staff.

Conducts computer clearance for welfare savings due to client obtaining employment, receiving unemployment benefits or non-cooperation.

Serves as receptionist.

Translates functions/procedures into Polish for individuals who cannot speak or read English, in contacts with the public, advocacy groups, customers and community organizations.

Keyboards a variety of routine forms, form letters, cards and records, proofs for clarity of content, grammar, and punctuation.

Issues new or replacement LINK cards to clients, maintains records of card numbers issued or voided, completes computerized transactions to communicate activation of card to EBT contractor.

Maintains files of forms, reports, and supplies; receives and distributes mail.

Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

Requires knowledge, skill, and mental development equivalent to completion of high school.

Requires one (1) year of related office experience.

Requires the ability to keyboard accurately at 35wpm.

Requires the ability to speak, read, and write in Spanish at a colloquial skill level.

About the Agency

The Illinois Department of Human Services serves families in need all across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following

Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
3 Paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over from year to year)
10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
* Personal, Sick, & Vacation rates modified for 12-hour Work Schedules (as applicable)
13 Paid Holidays annually, 14 on even numbered years
Flexible Work Schedules (when available dependent upon position)
10 Weeks Paid Maternity/Paternity Leave
Deferred Compensation Program - A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

5% Salary Differential for Bilingual Positions

Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www
2.illinois.gov/cms/benefits/Pages/default.aspx

Job Type: Full-time

Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Parental leave
Vision insurance

Schedule

8 hour shift
Day shift
Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s)

Do you possess the ability to speak, read and write Spanish at a colloquial skill level?
Do you possess the ability to keyboard accurately at 35 wpm?

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