Multi-Unit Team Leader

Multi-Unit Team Leader at H&R Block – join to apply for the role overseeing three tax offices. This role provides leadership over three H&R Block tax offices and drives the customer‑centric teams to accelerate seasonal tax business.

At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We foster a high‑performing, connected culture where everyone belongs. This description reflects the responsibilities and qualifications for the position.

The position is not remote and will require in‑person work. A flexible part‑time schedule starts in the fall to prepare for the busy tax season; from January to April you will transition to full‑time, including evenings and weekends as needed.

• Provide leadership over three H&R Block tax offices and mentor customer‑centric teams to accelerate seasonal tax business.
• Serve as the front‑line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office‑related growth objectives for three offices. Prior tax preparation experience is not required.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager (DGM) to create and implement office‑level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and partner with the Associate Relations Center to address performance concerns.
• Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices.
• Travel between offices as required.

• People management experience, with the demonstrated ability to grow and develop associates.
• Aptitude for growth plan execution and ability to lead towards a growth culture.
• Strong decision‑making and judgment skills and the ability to function well in a fast‑paced environment with minimal supervision.
• Strong interpersonal and communication skills, and a customer‑centric mindset that seeks to understand and exceed client needs.
• Computer proficiency with the ability to use MS Office.
• Bachelor’s degree in a related field, or high school diploma with the equivalent combination of experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

At H&R Block, we invest in our people by committing to their total well‑being. Our benefits support health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Medical coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility may apply).
• Check out all available benefits at

At H&R Block we remain committed to building a connected culture — trust, care, and connections guide how we work together so everyone feels safe to bring their authentic self to work and belongs to a larger team.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.