Salesforce Administrator

Job Description

Innovative Captive Strategies is looking to add a Salesforce Administrator to join our team in Waukee, IA
. This role plays a vital role in continuing to improve and enhance our Salesforce platform and will be responsible for offering support to our Salesforce users. At ICT, we believe innovation, collaboration, and client‑first thinking are the foundation of great captive programs.

• Assist in the daily administration and support of Salesforce including roles, profiles, permissions, public groups, OWD, and sharing rules.
• Manage Salesforce configuration changes, including (but not limited to): object and field creation, page layouts and lighting pages, record types, custom settings.
• Troubleshoot and resolve user issues and provide timely support.
• Monitor end‑user adoption and propose ideas to further drive adoption.

• Must be on-site in our Waukee office.
• Education:
  
  Bachelor’s degree in computer science, information systems or a related field preferred.
• Experience:
  
  Minimum 1-2 years’ Salesforce experience. Salesforce Administrator Certification preferred.
• Skills:
  
  A desire for further learning of the Salesforce Platform is essential. Must possess ability to apply common sense understanding to carry out instructions and to deal with problems involving several concrete variables in standardized situations.
• Technical
  
  Competencies:
  
  Invests in developing technical knowledge to understand business needs, make informed decisions, and deliver effective technology solutions and processes. Demonstrates strong problem‑solving skills by efficiently identifying problems, leveraging resources to determine root causes, and proposing and implementing solutions or improvements.

At ISC, we take pride in creating a culture where employees can excel both professionally and personally. We believe in empowering our team to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization’s success by effectively influencing and uplifting team members. Join us and be part of a company that values your growth, innovation, and vibrant energy.

Are you ready to make an impact? Apply today and be a part of the Holmes Murphy family!

• Paid parental leave and supportive new parent benefits – We know being a working parent is hard, and we want to support our employees in this journey!
• Company‑paid continuing education & tuition reimbursement – We support those who want to develop and grow.
• 401(k) profit sharing – Each year, Holmes Murphy makes a lump‑sum contribution to every full‑time employee’s 401(k). This means, even if you’re not able to set money aside for the future, Holmes Murphy will do it on your behalf!
• Generous time‑off practices in addition to paid holidays – Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
• Supportive of community efforts with paid volunteer time off and employee matching gifts to charities that are important to you – Through the Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• DE&I programs – Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion experience. Not only do we offer all employees a paid Diversity Day time‑off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
• Consistent merit increase and promotion opportunities – Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important – not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity – Yes, there is an annual opportunity to make more money. Who doesn’t love that?

ICS is an Equal Opportunity Employer.