Residential Account Manager

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$48,000.00/yr - $52,000.00/yr

Commission

Direct message the job poster from RJ Lawn & Landscape

RJ Lawn & Landscape is a family‑owned and operated, full‑service lawn and landscape company based in Waukee, Iowa—a suburb of Des Moines. Since 1997, our mission has been to create beautiful experiences for our clients and our team. We offer services ranging from turf care and irrigation to landscape construction and premium horticulture care.

We are committed to delivering the highest quality products and services every day. Our team is driven by a desire to be the most knowledgeable and dependable in our industry. We apply our Core Values—Dependable, Honest, Driven, Team Builders, and Professional—to everything we do, ensuring tailored solutions with meticulous results.

At RJ Lawn & Landscape, culture isn’t just a buzzword—it’s the foundation of everything we do. Since 1997, we’ve built a team that thrives on dependability, honesty, driven, team builders, and professional. These Core Values guide our decisions, shape our relationships, and fuel our passion for creating beautiful outdoor experiences.

We believe in investing in our people. From hands‑on training and winter professional development to bilingual communication and leadership growth, we’re committed to helping every team member succeed. Whether you’re part of our H‑2B team or a local hire, you’ll find a workplace that values your contributions and supports your journey.

At RJ, we don’t just build landscapes—we build careers, character, and community. If you’re looking for a place where high standards meet genuine care, where your work matters and your growth is prioritized, you’ll feel right at home here.

If you like interacting with people and solving everyday challenges through tried‑and‑true techniques, you’ll feel right at home in this role. Our operations team excels at getting the job done and keeping things neat & tidy. Now we’re seeking an additional person who can help coordinate incoming opportunities and keep momentum moving. As a Residential Account Manager, you’ll serve as the friendly, dependable point of contact—guiding conversations, setting up next steps, and helping clients move from ideas to execution.

Together, we’ll create clear communication, organized follow‑through, and well‑coordinated outcomes that support both our clients’ vision and our team’s goals.

To provide comprehensive customer service to residential clients by serving as a single‑source contact for their lawn, landscape, and outdoor living needs. Enhance the client experience as their first experience with the company and provide them support/services to uphold the company vision to "Create beautiful spaces & experiences for our clients and for our team."

• Manage residential accounts via proactive contact with clients to ensure quality service & experience.
• Answer inbound calls and greet visitors, assisting with inquiries, payments, and service requests.
• Receive and log incoming requests for proposals via phone and website submissions.
• Prepare and present estimate proposals for residential services including mowing, lawn treatments, irrigation, and landscape maintenance.
• Close sales by guiding clients through service options, answering questions, and securing signed agreements.
• Support scheduling and client communication for service applications and call‑aheads.
• Meet with clients as needed to gather ideas, measurements, and other details necessary to fulfill requests and prepare accurate estimates.
• Provide Production Team with thorough work details including notes, maps, and/or drawings.
• Facilitate client connection with RJ designers on landscape projects requiring designs.
• Facilitate onsite change orders and coordinate with the admin team for invoicing and collections.
• Drive business development by identifying new residential prospects and initiating relationships.
• Attend company meetings and contribute to overall company development.
• Support field staff as needed to maintain schedules and ensure customer satisfaction.
• Support and enforce…