D365 Operations Systems Lead

Company Overview

Synergy Flavors, part of the Carbery Group, is more than just a leading international supplier of ingredients to the global food and beverage industry—we’re a team driven by purpose. Our vision is simple yet powerful: enriching lives through healthier and tastier foods.

We believe great flavor starts with great people. That’s why we’re committed to hiring creative, passionate individuals who want to make a real impact. With deep expertise across food, beverage, and nutrition, our teams develop high-quality taste solutions that inspire innovation and elevate everyday experiences.

The D365 Operations Systems Lead will represent Synergy Operations on the D365 Operations project team as well as future enhancements by providing functional expertise and leadership. The role will report to the VP of IT and is located in Wauconda, IL.

• Process Analysis & Improvement:
  Work closely with operations teams to understand current business processes, identify inefficiencies, and propose technology/process-driven improvements.
• System Implementation & Support:
  Lead and support the implementation and enhancement of manufacturing-related systems, including ERP, MES, SCM, and PLM solutions. Ensure systems are aligned with business needs and improve overall operations.
• Requirements Gathering:
  Collaborate with stakeholders to elicit and document business requirements for new systems or changes to existing ones. Translate these requirements into functional and technical specifications.
• Data Analysis & Reporting:
  Work with manufacturing data, performing detailed analysis to support decision-making processes. Develop reports and dashboards that provide actionable insights into production performance, inventory, and supply chain metrics.
• Project Management:
  Lead and manage small to medium-sized IT projects related to manufacturing operations. Develop project plans, track progress, and ensure timely delivery of key milestones.
• User Training & Support:
  Provide training and technical support to end-users on manufacturing systems. Assist in troubleshooting issues, ensuring smooth daily operations, and minimizing downtime.
• Cross-functional Collaboration:
  
  Liaise between IT, manufacturing, engineering, and supply chain teams to ensure alignment on systems and processes that support operational goals.
• Compliance & Documentation:
  Ensure that systems and processes adhere to regulatory requirements, quality standards, and company policies. Maintain proper documentation of system configurations, business processes, and training materials.

• Bachelor’s Degree in Business Administration, Supply Chain, Manufacturing, or related field of study
• 5+ years of relevant Manufacturing Operations experience
• 3+ years of experience as a Business Systems Analyst or in a similar role supporting manufacturing operations using Microsoft D365 systems
• Strong understanding of manufacturing processes, supply chain, inventory management, and production planning.
• Proficiency in SQL, data analysis tools (e.g., Power BI, Tableau), and ERP/MES systems.
• Experience with process mapping and documentation tools (e.g., Visio, Lucid chart).
• Detail-oriented, with strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical users.

• Experience in Lean Manufacturing or Six Sigma methodologies.
• Familiarity with Industry 4.0 concepts, IoT, and smart factory technologies.
• Project management certification (e.g., PMP, Prince2) or business analysis certification (e.g., CBAP).
• Familiarity with scripting or automation tools.
• Strong analytical and problem-solving skills
• Experience in the food or food ingredient manufacturing industry.

Salary range: $129,500 - $175,500

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors. This role will remain open until filled.

For more information on our benefits .

We are a diverse and growing workforce of over 1,000 people across eight countries globally. As we continue to grow, we want to ensure that Carbery Group continues to be a place where people are supported to develop and feel that they can do their best work. We are committed to driving growth, developing future capability and delivering results through our dedicated teams.

We offer competitive salaries, comprehensive benefits, and an inclusive workplace where your skills, perspectives, and experience help shape the future of our industry. Join us and be part of a team that values collaboration and makes a meaningful impact—from local communities to global markets.

Carbery Group is proud to be an Equal Opportunity Employer, committed to fostering a supportive work environment.