Veterinary Support Specialist

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Position Overview:

The Veterinary Support Specialist is an organized and thorough customer service-minded individual who will build positive relationships with demanding horse owners and trainers. They will serve as the face and voice of the clinic by assisting with incoming communications and providing thoughtful, proactive outreach to clients.

Title:

Veterinary Support Specialist

Reports to:

Hospital Manager

Department:
Hospital Operations

FLSA Status:
Non-exempt

• Create, update, confirm, document, and manage client and patient accounts while accurately scheduling ambulatory and in-house appointments, surgeries and bone scans in our Hospital Veterinary Management System (HVMS)
• Be in constant contact with doctors/techs and clients regarding appointment arrival times to keep the HVMS schedule updated when doctors check in on site and complete appointments
• Ensure Veterinary Service Agreements (VSA) and patient consent forms for upcoming appointments are completed and attach prescriptions, lab results, VSA, and insurance forms to patient files in HVMS
• Educate current and prospective clients with basic product and service information including estimated costs of these products and services
• Actively listen to client concerns and provide support, solutions, and empathy
• Print stall cards for any incoming patient
• Provide direction, answers, documentation and responses to incoming calls and/or texts as well as taking in patients to the clinic and coordinating discharges
• Provide ER support with incoming requests, dispatching resources, and completing any required documentation
• Organize, contact and schedule spring and fall vaccinations for current clients as well as internal customers (DVM’s, Pharmacy, etc.)
• Coordinate End of Life/Euthanasia processes, documentation, transportation, and follow up as needed
• Support doctors by contacting clients relaying fecal and bloodwork results, changes in medication dosage, setting up phone consultations, changing/rescheduling appointments, providing daily updates to clients with hospitalized horses and organizing discharges as well as following up with clients post-surgery/treatment on how the patient is doing
• Coordinate information to clients or within the practice systems (prescriptions, Coggins, health certs, vaccine records, x‑ray/MRI images, ultrasounds, preventative treatment reminders, client records, records requests, patient history requests, etc.)
• Ensure all computers are updated (tablet replications)
• Provide support to Billing Manager, Pharmacy Manager, Tech Manager and Hospital Manager
• Schedule appointments for Bone Scan, surgeries, and provide histories and/or estimates to the needed individuals
• Ensure all front office areas are stocked, neat, and distribute incoming items such as packages and mail
• All other duties as assigned

• Customer Service and scheduling experience are must-have
• Personal or professional horse experience preferred
• High School Diploma or equivalent
• Veterinary environment, terminology, and protocols knowledge
• Ability to work in a team environment
• Handling multiple tasks and priorities
• Multi-line telephone skills
• Organization skills
• Attention to detail
• Verbal and written communication skills with good interpersonal skills
• Staff scheduling skills
• Basic math skills
• Properly handling and accounting for cash and client payments

• Monday - Friday, 8:30am - 5pm

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range: $18—$19 USD

At Pet Vet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals
, including 1700+ veterinarians
, we offer a…