Floating Services Coordinator; Meadows

About Mid Pen

At Mid Pen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.
We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation's leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs.
Mid Pen is, once again, proud to be certified as an official Great Place to Work® in 2025.

Property Name: Sunny Meadows (Floating, Multiple Sites)
Property Type: Family

The Floating Services Coordinator plays a vital role in delivering and engaging partners to deliver educational, health and wellness, and asset-building programming for residents of Mid Pen properties. The Floating Services Coordinator provides access to and delivers programs such as:
After School Program, Summer Program, Academic Support and College Readiness Assistance, ESL Program, Health and Education Workshops, Food Security Programs, Nutrition and Physical Activity, Economic Empowerment Program, Workforce Development, Rental Assistance, and Lease Education. This position also leads outreach efforts and plans community events/interactions to help build trust and engagement.

• Deliver onsite programs to multiple sites that meet internal standards, objectives, and regulatory requirements.
• Conduct outreach via door‑to‑door engagement, phone, email, and other strategies to promote available services.
• Prepare and submit required program documentation for Mid Pen and external agencies.
• Provide low‑to‑moderate‑level crisis intervention and complete appropriate follow‑up, including mandated reporting.
• Implement all mandated reporting policies and procedures consistently.
• Engage property‑level partners to support partnership goals and collaborate with local community agencies.
• Monitor partner‑provided services and support community meetings with the Property Manager.
• Assess community needs, contribute to property planning, and deliver individualized resident service coordination.
• Maintain accurate records, track service activities regularly, and ensure timely reporting per Services' policies.
• Participate in team meetings and events, keep supervisors informed, build collaborative relationships, and perform other assigned duties.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

• Demonstrated customer service orientation and strong relationship‑building skills.
• Solid judgment, discretion, and problem‑solving skills when working with residents.
• Desire to work with underserved populations.
• Strong attention to detail and organizational skills and demonstrated ability to work independently.
• Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs; some positions may also include "proficient in Spanish, Russian, Korean or Vietnamese" if required at a specific property – bilingual requirements are determined based on resident/property population and will be applied accordingly.
• Effectively use Outlook, One Drive, Teams, Zoom, Salesforce, Microsoft Office Suite and other technology tools to support interactions with peers and supervisor.
• Satisfactorily pass required background check.
• Must possess a valid California Driver's License, proof of current auto insurance, and reliable transportation.

• Constantly perform…