ServiceNow Admin AI​/Agentic AI

Service Now Administrator (AI & Automation Focus)

Job Type: Contract
Contract Length: 12+ Months (Long-term)
Pay Range: $52-80/hr
Start Date: ASAP
Work Location/Structure: Watsonville, CA or Woodlands, TX preferred (Hybrid: 2-3 days/week on-site). Open to USA Remote for candidates able to work Central or Pacific Time zones.

About the Opportunity

Our client, a leader in Construction, Infrastructure, & Technology is seeking a skilled Service Now Administrator (AI & Automation Focus) to join their team for a 12+ Months (Long-term) engagement. This project involves modernizing workflows and leveraging agentic AI platforms (like Moveworks) to drive operational transformation within their Service Now environment. This is a high-impact, senior role that is unique in that it is "AI-centric" rather than "Service Now-centric."

You will be responsible for ensuring platform stability while simultaneously driving the long-term AI growth strategy. This is a high-impact role that requires a self‑motivated professional who can hit the ground running and deliver results quickly.

Key Responsibilities & Deliverables:

• AI & Intelligent Automation:
  Lead the integration of agentic AI platforms (e.g., Moveworks) to enhance user support and automate decision‑making workflows.
• Platform Administration:
  Manage the implementation, configuration, and maintenance of Service Now modules including ITSM, ITOM, or HRSD.
• Workflow Development:
  Design and develop advanced workflows, business rules, and Flow Designer automations, specifically leveraging Service Now AI capabilities.
• System Integrity:
  Perform upgrades, patching, and environment maintenance while managing user access and security controls.
• Integrations & Analytics:
  Build and manage integrations between Service Now and other enterprise systems; create high‑level dashboards and reporting for strategic decision‑making.

Required

Skills & Experience:

• 5+ years of experience as a Service Now Administrator (seniority is a requirement for this project).
• Deep expertise in Proven AI Implementation:
  Hands‑on experience applying AI technologies to drive automation and operational efficiency. Familiarity with Moveworks or similar tools is a must‑have. This isn't a learning role—you need to be a subject matter expert.
• Demonstrated ability to work autonomously and manage your own time effectively to meet project goals.
• Experience with Technical Proficiency:
  Strong scripting skills (JavaScript, HTML, CSS) and deep knowledge of the ITIL framework.
• Strong communication skills to provide clear and concise status updates to the project team. Exceptional ability to translate complex technical AI concepts to non‑technical stakeholders across all levels of the organization.
• Certifications:
  
  Service Now Certified System Administrator (CSA) or higher;
  Certified Implementation Specialist (CIS) is a plus.
• Education:
  
  Bachelor’s degree in Computer Science, Information Technology, or a related field.