Senior IT & Desktop Support Technician

is seeking a Senior IT and Desktop Support Technician to help manage IT operations for our clients in the Monterey Bay area. We are looking for someone who is ready to make a difference and help us build the future of security-focused IT services.

• Maintain and administer hundreds of computer systems and related computing environments including computer hardware, servers, software and networking devices.
• Troubleshoot and resolve technical issues related to hardware, software, and networks.
• Work closely with the remote helpdesk team to resolve tickets.
• Perform computer installations and imaging.
• Maintain IT asset inventory and documentation of system configurations and processes.
• Software management and installations.
• Network and networking device troubleshooting.
• Participate in periodic security audits, accountable for ensuring security controls are adhered to, systems are secure, and unauthorized access is prevented.
• Assist in documentation and implement IT policies and procedures.

• BS/BA Degree in Information Technology, Computer Science or comparable experience/certifications in an IT related field.
• Minimum 5 years of experience in IT support, system administration, or related technical roles.
• Well versed in a broad set of technologies including networking, storage, service desk, cybersecurity, virtualization, cloud infrastructure (IaaS, PaaS), etc.
  • Microsoft Windows, Linux
  • Active Directory, Office
    365
  • Enterprise Networking
  • Virtual environments
  • Storage technologies
• Endpoint Management, Computer Imaging.
• Experience deploying and supporting cloud-based applications.
• Knowledgeable with cybersecurity best practices, HIPAA, and/or HITECH requirements.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Excellent English verbal/written communication and interpersonal skills.

• Healthcare-related IT experience and/or industry knowledge is a plus.
• Experience working with remote/offshore teams.
• Project management training or experience (including software) preferred.
• Background working with an MSP or MSSP environment is an added advantage.

• Position Type: Full-time
• Work Location: 100% on-site in Watsonville, California. Candidates must reside near or within a 30‑minute radius of the city.
• Salary: $50, annually, depending on experience.
• Professional Growth: Amazing upward mobility in a rapidly expanding company.
• Innovative Culture: Be part of a team that leverages AI and cutting‑edge technologies.

HEROIC Cybersecurity is building the future of cybersecurity. Unlike traditional cybersecurity solutions, HEROIC takes a predictive and proactive approach to intelligently secure our users before an attack or threat occurs. Our work environment is fast‑paced, challenging, and exciting. At HEROIC, you’ll work with a team of passionate, engaged individuals dedicated to intelligently securing the technology of people all over the world.