Telephone Business Development Manager - Mortgages

Responsibilities

• Proactively create, manage, and develop relationships with intermediaries to achieve new business targets.
• Promote West One's Residential and Buy-To-Let products by understanding and articulating key criteria, processes, and USPs.
• Assess enquiries via phone and email, structuring deals and producing terms/quotes within SLA.
• Follow up on issued terms to progress opportunities into successful applications, overcoming objections with confidence.
• Support regional field BDMs by engaging with new, existing, and lapsed intermediaries to maximise sales.
• Book and host online meetings with intermediaries to present our residential and buy-to-let proposition.
• Keep intermediaries up to date with product changes, criteria, pricing, and processes.
• Log all activities accurately within Hubspot (our CRM system).
• Stay informed on competitor products and general mortgage market trends.
• Provide consistent support to field BDMs to ensure excellent service for introducers.

An exciting opportunity to manage broker relationships, promote West One's Residential and Buy-to-let products and work with a field BDMs to hit regional targets across new, lapsed & key accounts.

Are you a confident communicator with a passion for building relationships over the phone? Do you want to be part of a growing business where your knowledge of Residential and Buy-to-Let finance can make a real impact?

• Ability to multi-task and work to deadlines while maintaining service excellence.
• Confidence in handling objections and converting opportunities into business.
• Excellent listening, communication, and relationship-building skills.
• Strong IT literacy, particularly with Outlook, Word, Excel, and PowerPoint.

• Knowledge of Residential and Buy-To-Let finance.
• Self-motivated, enthusiastic, and results-driven.
• Highly organised with excellent attention to detail.
• Proactive team player with the ability to work independently.
• Strong written and verbal communication skills.

At West One Loans, we're growing fast and looking for ambitious people who want to be part of our exciting journey. We'll give you the tools, training, and support to succeed while offering clear opportunities to progress your career. Alongside this, we provide a great range of benefits - from private medical healthcare to paid volunteer days off.