Retail Associate

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… These creative, technology and dream teams across the globe offer career‑defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.

Here you are supported, celebrated and can thrive.

We want naturally friendly, enthusiastic, all‑round positive individuals who want to be proud of their work. You see a queue at the till? You jump in to reduce waiting time. Gryffindor jumpers run out? You replenish them. It’s about being positive, finding solutions, and having the confidence to do what’s right for our customers.

• £13.45 per hour
• 25 days holiday (pro‑rated)
• Gym Pass or free access to our on‑site gym
• Exclusive access to our Screeners App, with Warner Bros. and HBO content
• Staff discounts on Studio Tour tickets, retail, food and beverage
• Access to Friends and Family events
• Free on‑site staff car parking
• Complimentary staff shuttle bus between Watford Junction and our Studio Tour
• On‑site staff Studio Café
• Option to join our pension and private healthcare schemes

• Proactively engage with and assist customers.
• Operate tills efficiently.
• Ensure products are always available to customers.
• Maximise all sales opportunities to achieve targets.

This role requires you to lift, carry and move boxes. It is also very busy, with lots of visual and audio stimuli.

• Effective, confident communication, engaging proactively with visitors and colleagues.
• Experience working in a fast‑paced environment.
• The ability to keep calm under pressure.
• The initiative to identify jobs that need completing.
• Ability to work at pace whilst maintaining great customer service.

• Multiple intake dates across the year; you’ll complete a 2‑week full‑time training before contracted hours.
• Contracts are for 32 or 40 hours per week, with required weekend work (Saturday and Sunday).
• Normal hours between 7 am and 10 pm; occasional events may run until 1 am, with prior notification.
• Availability required for late nights, events and stock replenishment support.

Warner Bros. Studio Tour London – The Making of Harry Potter is the only place worldwide to showcase the authentic sets, props and behind‑the‑scenes secrets of the Harry Potter films at the location where they were made. It has attracted over 14 million visitors since opening in 2012, features retail stores with merchandise celebrating the film series and has received over 40 000+ reviews on Trip Advisor, with 96 % rating the experience as ‘excellent’ or ‘very good’.

It includes Platform 9 ¾, the Forbidden Forest and Gringotts Wizarding Bank. In December 2018, Warner Bros. Studios Leavesden acquired the Platform 9 ¾ group for Wizarding World merchandise.

Our guiding principles are core values that shape how we operate. Find them at  and what they mean in your day‑to‑day. We look forward to discussing them during your interview.

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences, and is an equal‑opportunity employer that considers qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other protected category. If you are a qualified candidate with a disability and need adjustments during the application process, visit our accessibility page for instructions.