Team Manager - Food

Team Manager – Food – Watford

Join the Marks and Spencer Food team in Watford. As a Team Manager in Food, you will lead a shop floor team to deliver exceptional availability, 5‑star service, and commercial results. This is a frontline leadership position in one of the UK’s most competitive retailers.

• Lead and coach a team to deliver consistently under pressure, setting the pace, building capability, and holding the line on standards.
• From sales and standards to availability and team performance, take accountability and make things happen when plans change.
• Work across departments to deliver a seamless customer experience, collaborating fast, fixing problems early, and leading with pace and purpose.
• Drive commercial performance by understanding the numbers, translating them into action, and keeping the team laser‑focused on what matters.

• Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability.
• Role‑model great customer service and ensure the delivery of a customer‑focused service proposition through the team that delights our customers.
• Recruit, develop, and retain great talent and capability within the customer assistant team, supporting the succession requirements of the store and region.
• Ensure colleagues understand and are motivated to deliver their part.
• Support the store to trade safely and legally, protecting customers, colleagues and the M&S brand.
• Support the delivery of an inspirational, improved and consistent visual customer journey in‑store which inspires customers to shop and buy more often.

• Drive profitability and sales for the area through supporting the delivery of the Retail Plan and Store KPIs.
• Support the delivery and embedding of the business transformation plan and change initiatives for the area.
• Deliver great standards and service by setting clear expectations with store colleagues.
• Create the right culture, role‑modeling new digital ways of working and leadership behaviours.
• Create a multi‑skilled team, coaching and training the team to fully utilise all tools available to serve and sell well.
• Deliver brilliant basics through the team.
• Seek customer feedback and take action to deliver improvement.
• Use data and insight to improve the in‑store customer experience, improve the operation and drive performance.
• Support the delivery of Plan
  
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• Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success.
• Recruit for the team, ensuring new starters have a brilliant onboarding experience.
• Deliver all line management activities in line with company process and policy.
• Build an active working partnership with BIG, providing feedback and supporting the development of BIG reps.
• Deliver operational excellence to maximise product availability, minimise stock and cash loss.
• Ensure process and tasks are delivered in line with business expectation and operating standards, allocating resources accordingly.
• Maintain a safe and legal store environment.
• Support visual merchandising updates across all launches, events and campaigns.

• Ability to lead a team to deliver excellent customer service and KPIs across the store.
• Role‑model new digital ways of working and leadership behaviours.
• Good understanding and up‑to‑date knowledge of commercial, visual, operational and people processes and systems.
• Use all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit.
• Good working knowledge of VM principles.
• Good level of digital capability and an understanding and use of all systems.
• Good knowledge of the legal requirements across their area of accountability and the store.
• Knowledge of our people policies and managing performance within a team.
• The ability to have difficult conversations with effective resolutions with colleagues.
• Good communicator and listener who will inspire, share knowledge and best practices with others.
• Ability to plan and review across the week and the month.
• Ability to deliver under pressure…