Mission Critical Services Manager

Who We Are

Silent Aire, a Johnson Controls company, delivers industry‑leading hyperscale cooling and modular data center solutions trusted by the world’s top cloud providers. With a legacy of innovation since 1994, Silent Aire combines advanced engineering, high‑efficiency cooling technologies, and scalable modular designs to power over 2.5 GW of mission‑critical data centers worldwide.

As the UK Mission Critical Service Manager you will be responsible for all UK Site activities. You will deliver construction projects and preventative maintenance programs and will work alongside the MCS Management to identify, propose, close and execute new opportunities for Silent Aire within the field services.

• Develop a Field Service business plan to support all UK‑based construction and Preventative Maintenance activities.
• Manage a UK Service Centre, warehouse and support staff, including field‑based service technicians.
• Monitor execution of annual action plan and reports to the Head of MCS and Director.
• Engage directly with customer's operations teams to understand asset life cycle needs and create service.
• Use account management skills and tools to identify and build strong relationships with Decision Makers, Influencers and Executives at assigned customers.
• Use relationships to drive preference for SAE Services.
• Lead the administration of our CMMS system.
• Ensure compliance within the business around process of utilizing such a system.
• Share upstream customer information on investments, local influencers/decision makers.
• Work to develop, directly and through networks a qualified pipeline of opportunities, and then drive to convert into Service business orders.
• Act as Voice of Customer (VoC) to bring segment and customer needs. Brings competitive insight to the MCS Division.
• Working with senior management, lead commercial and contractual negotiations with clients for centralized agreements (Framework, T&Cs, Master Service Agreements) across multiple countries.

• At least 15 years' experience in customer services.
• Degree level Qualification in Engineering, Construction Management, or related discipline. Or equivalent site‑based experience.
• Experience in commercial, data center, manufacturing industries.
• Action and solution oriented.
• Proactive – driven to achieve results.
• Ability to communicate at all levels, verbal & written.
• Ability to work with multiple deadlines.

A chance to work for a rapidly expanding industry leader and to partner with the biggest names in the data‑centre world and make a real impact from day one. A highly competitive salary alongside a comprehensive benefits package.