Customer services team leader
Job in
Watford, Hertfordshire, NN6, England, UK
Listed on 2026-01-25
Listing for:
ITSS Recruitment
Full Time
position Listed on 2026-01-25
Job specializations:
-
Management
Client Relationship Manager -
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Customer Services Team Leader
Our client, an on-line ordering business is looking to recruit a Customer Service Team Leader.
Job Details- Hours:
Monday – Friday 9‑5 pm. - On‑site parking.
- Location:
Watford, Hertfordshire. - Contract:
Permanent. - Full time.
- Posted:
Jan 22nd 2026. Closes:
Feb 22nd 2026.
- Supervise and support a team of colleagues, ensuring adherence to schedules and performance targets.
- Track KPIs such as call handling time, average call time, call abandonment and customer satisfaction scores.
- Coaching & Development:
Provide training, mentoring and feedback to improve skills and performance. - Resolve complex customer issues and manage escalated calls professionally.
- Prepare and present performance reports, highlighting trends and improvement areas.
- Ensure compliance with company policies, data protection regulations and quality standards.
- Proven experience in a call centre environment, preferably in a supervisory role.
- Strong leadership and people management skills.
- Excellent communication and problem‑solving abilities.
- Ability to analyse data and generate actionable insights.
Company: ITSS Recruitment.
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