Operations Manager

Responsibilities

• Supervise the Department Managers and their teams in providing best-in-class service
• Coach and develop their direct reports and the team
• Uphold operating standards and drive Guest and team safety and satisfaction
• Hold leaders accountable for managing venue operations
• Hold departments accountable for budgets and spending
• Forecast and control sales and expenses
• Delegate and follow-up on the completion of tasks
• Demonstrate Topgolf’s Core Values:
  Fun, One Team, Excellence, Edgy Spirit and Caring
• Interact with Guests to check on the quality of their experience
• Leverage business metrics and trends to drive performance and to maximize profit and revenue
• Cultivate relationships with community leaders and organizations to ensure strong connections
• Drive Associate engagement
• Interact with Guests to check on the quality of their experience

• 15+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
• Multi-unit management experience is desired but not required
• High school diploma or equivalent
• Excellent communication, time management and organization skills
• Ability to work on a team
• Energy and enthusiasm
• A high level of self-awareness, receptivity to change and integrity
• Ability to work in extreme weather conditions for extended periods of time
• Availability to work varied shifts, including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs
• Ability to obtain required licenses and certifications for your location