Executive, Brand EMEA

Job Description - Executive, Brand Performance Support EMEA (EUR
015SH
)

Job Description

Executive, Brand Performance Support EMEA Job Number: EUR
015SH

Hilton - Regional Headquarters - Europe
Maple Court, Central Park, Reeds Crescent
Watford WD24 4QQ

To foster alignment and leverage on our resources, this position must be based in Hilton’s Watford corporate office, forming part of the EMEA BPS and O&T Central Services team.

Closing Date for applications is Sunday 8th March 2026

The Brand Performance Support serves as the front-line response on questions and guidance on brand standards, commercial and operational topics as well as tools, systems, and brand initiatives for all hotels in EMEA.

Key responsibilities include responding to inquiries from hotel teams, educating them on how to maximize Hilton resources, and conducting virtual consultation calls. The role also involves designing and delivering scalable, impactful training materials, support tools, and webinars focused on performance, enterprise initiatives, and onboarding hotel leaders. Success in this role requires strong collaboration with hotel teams and cross-functional business partners to ensure seamless support and alignment.

The Executive, Brand Performance Support EMEA will be responsible for delivering flawless service and support to General Managers, hotel leadership teams and internal stakeholders.

• Provide front-line support for inquiries from hotel team members, ensuring timely resolution and monitoring satisfaction levels to continuously improve service quality.
• Creating and maintaining impactful and scalable training resources, tools, and programs to drive performance.
• Facilitate live sessions with hotel leadership to offer guidance on key topics such as onboarding and educational resources.
• Manage hotel communications to educate hotel teams, address areas of opportunity, and drive compliance with Brand Standards, collaborating closely with internal stakeholders to deliver targeted messaging.
• Participation in brand/enterprise educational opportunities to improve the knowledge needed to support hotel teams and performance.
• Willingness to take on and manage additional projects as assigned by the leadership team.

n/a

Applicants with operational hotel background or a customer facing performance support driven corporate roles are preferred.

The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job:

• Previous experience in Hilton Corporate or Hotel Operations/Commercial.
• Ability and willingness to learn new tools and systems and show a proactive approach.
• Ability to leverage large sets of data for business analysis and reporting and translate data into knowledge and action.
• Demonstrate superior customer service skills.
• Understanding the importance of different stakeholders, paired with decision‑making skills to determine the best resolution within company guidelines and in the best interest of involved parties.
• Communication skills to relate and adjust to internal and external customer’s audience.
• Multi‑task day‑to‑day job functions while supporting/solving escalations generated from multiple sources by setting priorities and ensure transparent communication with all stakeholders.
• Proficiency in using Salesforce to manage and resolve hotel-related queries efficiently would be advantageous but not essential.
• Proficiency in Microsoft Office 365 Suite of Apps (Power Point, Excel, MS Teams, Forms etc...).

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!