New Business ITSM Sales Executive​/ITSM Solutions Sales – IT​/MSP

Location: Hybrid, Watford (2 days per week in office)

Type: Full-time

We’re seeking an experienced New Business Solutions Sales Executive with a proven track record in ITSM solutions sales
, software integration
, and automation
.

This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers
.

You’ll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration, and position our services as a trusted extension of their IT operations.

This is an opportunity to join a rapidly growing international organisation and play a pivotal role in expanding our footprint within the ITSM and MSP ecosystem.

• Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM / MSP sector.
• Identify and engage key decision-makers across IT, Operations, and Service Management functions.
• Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach.
• Develop tailored engagement strategies leveraging CRM and sales intelligence tools (Hub Spot, Salesforce, Linked In Sales Navigator).
• Lead discovery sessions to uncover client pain points around ITSM, integration, and automation.
• Deliver solution-oriented demos and workshops
  , aligning our services to customer use cases and business outcomes.
• Navigate complex, multi-stakeholder sales cycles with precision and persistence.
• Own the full sales cycle — from prospecting and qualification to negotiation, close, and successful handover to the delivery team.
• Position our solutions as strategic, outcome-driven partnerships that enhance efficiency, visibility, and automation for clients.
• Stay current with trends in ITSM platforms (Service Now, BMC, Fresh service, Jira Service Management, etc.),
  integration tools
  , and service automation technologies
  .
• Share market insights and customer feedback with internal teams to shape go-to-market and product strategies.
• Collaborate cross-functionally with Marketing, Product, and Partner teams to align campaigns and customer success efforts.
• Maintain accurate pipeline and forecasting data using established CRM and reporting processes.

• A HUNTER!! ITSM industry new business experience is a must. You will have an engaging personality and solution expertise. Understanding user experience to put together the building blocks for success service design.
• Proven experience in new business lead generation and solution sales within ITSM, IT services, or MSP environments.
• Demonstrated success selling ITSM or automation-based integration solutions (e.g., Service Now, Jira, or similar).
• Strong understanding of managed services
  , outsourcing models
  , and recurring revenue sales structures.
• Experience managing complex B2B sales cycles involving multiple stakeholders and technical evaluations.
• Excellent communication, presentation, and consultative selling skills.
• Self-starter mentality with a strong ownership mindset and bias for results
  .
• Domain knowledge of ITSM frameworks (ITIL, SIAM, etc.).
• Understanding integration platforms, automation tools
  , or workflow orchestration solutions.
• Experience of selling into MSPs or enterprise IT service teams, or, reseller experience
  .

• HQ based in Finland – initial onboarding includes a 1-week induction and culture immersion at our Finnish headquarters.
• Global offices located in London, Finland, USA, and Germany
  .
• Collaborative, innovative environment with a focus on professional growth, autonomy, and shared success.