Front Office Service Manager

Skanska, one of the world’s leading project development and construction groups, is an inclusive and responsible business that is helping to build a better society.

We are looking for a Front Office Service Manager to join our Technology & Sustainability team in Leavesden, Watford.

• Lead end‑to‑end delivery, performance, and continuous improvement of front office IT services, ensuring business value, service quality, and operational efficiency.
• Manage service desk, field support, and full hardware/software asset life cycle, including procurement, deployment, maintenance, repair, and compliance.
• Maintain and update the IT Service Catalogue and CMDB, ensuring accurate service information and smooth transition of new or changed services into operations.
• Apply SIAM and ITIL principles to integrate internal teams and external suppliers, ensuring seamless service delivery and governance across a multi‑vendor environment.
• Monitor performance against SLAs/KPIs, control budgets, drive incident/problem resolution, and implement automation for operational improvement.
• Build strong stakeholder relationships to align services with business priorities, foster a customer‑first culture, and lead IT asset management audits for compliance.

• Proven track record owning and delivering end‑user workplace services (service desk, endpoints, mobile, printers, software licensing).
• Ability to manage IT services in multi‑vendor, managed service, and outsourced environments.
• Mastery of ITIL and SIAM with strong incident, problem, and change management capability.
• Deep knowledge of IT asset management best practices across hardware and software life cycles.
• Strong stakeholder management; excellent communication, presentation, and high‑quality documentation/reporting.
• Competence in budget management, vendor management, and driving process and service improvements.

We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic – we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.

We would like you to perform at your best at every stage of our recruitment process. Please contact us using  or call  – Option 5 & 1, if you require any adjustments that would support you throughout your application.

Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us:

The closing date for this vacancy may be subject to change any time at the sole discretion of the business.