Service Design & Transition Manager

Skanska, one of the world’s leading project development and construction groups, is an inclusive and responsible business that is helping to build a better society.

We are looking for a Service Design & Transition Manager to join our Technology & Sustainability team based in Leavesden, Watford.

• Lead end-to-end design, development and transition of business centric IT services, ensuring they’re cost effective, supportable and aligned with enterprise strategy and architecture.
• Own SIAM governance for multi supplier service integration: set design standards, define roles, and ensure supplier coordination and compliance.
• Plan and deliver operational readiness and transition activities (SDPs, impact assessments, cutovers, early life support) to ensure smooth handover to operations.
• Integrate new/changed applications, platforms, infrastructure and third‑party services into the UK IT environment, service portfolio and CMDB.
• Partner with architects, service managers, project teams, vendors and business stakeholders to assure stability, performance and long‑term value.
• Drive continuous improvement and measurable business outcomes through post‑transition reviews, lessons learned and ongoing service optimisation.

• Proven track record leading IT Service Design and Transition across multi-stakeholder, multi-vendor environments, including transitions into live operation.
• Strong ITIL and SIAM expertise with ability to design service portfolios, governance, and cohesive multi-supplier integration.
• Excellent stakeholder management, documentation, reporting, and communication skills.
• Experience with incident, problem, and change management, plus cost modelling and future cost allocation.
• Business-focused, service-driven mindset with familiarity in service/product thinking; capable of working independently and in teams.
• Self-motivated, results-oriented leader.

We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic – we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.

We would like you to perform at your best at every stage of our recruitment process. Please contact us using  or call  – Option 5 & 1, if you require any adjustments that would support you throughout your application.

Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us:

The closing date for this vacancy may be subject to change any time at the sole discretion of the business.