Technical Support Manager BMS

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At Priva
, we specialise in Building Management Systems (BEMS) and building automation solutions that improve comfort, energy efficiency, and sustainability in commercial buildings. To support our continued growth in the UK, we are looking for a Technical Support Manager with a strong background in the BEMS industry
.

As Technical Support Manager, you will lead and develop the UK Technical Support team supporting Priva’s building management system and building automation solutions. This is a hands‑on leadership role combining people management, technical escalation ownership, and close collaboration with Sales and Priva HQ (R&D). This role can be hybrid, ideally 2 hours travel from our Watford office.

• Lead, coach, and develop the Technical Support Specialists
• Act as escalation point for complex or customer‑critical BMS-related technical issues
• Drive continuous improvement of support processes, documentation, and knowledge sharing
• Plan and facilitate BMS and product training for internal teams, partners, and Sales
• Act as the primary UK technical interface with Priva HQ and R&D
• Support product introductions, partner enablement, and key customer engagements

• Strong background in the BEMS / HVAC / building automation industry (hardware and/or software)
• Proven experience leading or managing technical teams in a BEMS environment
• Experience handling escalations and customer‑critical technical situations
• Strong communication and stakeholder management skills
• Experience delivering or facilitating BEMS or technical training
• Knowledge of BACnet, Modbus, M‑Bus
• Experience with cloud‑connected BEMS platforms

Candidates must ideally be based within approximately 2 hours’ travel of Watford.

• Competitive salary + bonus scheme
• Pension, private healthcare, and additional benefits
• Laptop, mobile phone, and home‑working support
• A collaborative, people‑focused environment within the BMS industry

Please apply with your CV and include a short motivation explaining your interest in this role and what you would bring to Priva.

• Mid‑Senior level

• Full‑time

• Information Technology
• IT Services and IT Consulting