Service Desk Team Leader

Service Desk Team Leader

Join to apply for the Service Desk Team Leader role at PONTO CERTO Topografia&Agrimensura
.

Salary: £36,600 per annum.

Location:

Watford with Hybrid working.

Contract:

Permanent, 35 hours per week.

• 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave.
• Gain professional qualifications and excellent training/development opportunities.
• Flexible maternity, adoption, and paternity packages.
• Pension with up to 7% employer contribution with included life assurance cover.
• Staff discount portal and Blue Light Card eligibility with 15,000 national retailer's discounts.

We're on the hunt for a Team Leader with a background in IT to manage our dedicated Service Desk team, ensuring excellent technical support is provided to staff in all business areas of the organisation. If you are someone that loves looking for ways to improve and streamline processes, have experience of managing hybrid teams and a gift for forging valuable professional connections, we think this role would be perfect for you so why not apply now!

• Line manage the staff of the IT Service Desk team.
• Manage through flow of work and the effective deployment of staff to meet day to day operational demands and maintenance of services.
• Provide a professional advisory and guidance technical service through face-to-face, telephone and or email communication.
• Take responsibility for incident management and service requests.
• Develop and maintain professional business relationships with customers, partners and contractors.
• Plan, lead and co-ordinate the continual service improvement of the Teams services to ensure levels of support meet customers changing business requirements.
• Accountable for establishing, monitoring, and maintaining procedures and accurate reporting.

• IS related diploma, HND or related experience, advanced support qualification such as MCSE or ITIL Foundation qualification.
• Experience of managing and leading teams.
• Experience of working in service support environment and customers.
• Substantial experience of support and development in a Microsoft Environment.
• Excellent communication, organisational and customer service skills.
• Attention to detail and the ability to multitask.
• Familiar with the use of service desk systems.
• Familiar with standards associated with IT practise such as ITIL, ISO 9000, 27001.

Please see the Job Description for the full list of accountabilities and requirements.

David Simpson on  or email us at quoting reference 12435.

There are five sections to complete:
Personal Details, CV, Supporting Statement & Information, Equality & Diversity, Submission & Declaration.

We actively encourage applications from Black, Asian & Minority Ethnic, and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.

Closing Date:
Wednesday 21st January 2026.

Interviews will be scheduled for week commencing 26th January 2026 by MS Teams.