Healthcare Support Worker

Overview

As a Healthcare Support Worker, you will play a vital role within the nursing team, delivering high-quality care and support to patients and their families. This role requires someone who consistently puts patients at the heart of everything they do, ensuring compassionate, person‑centred care every day. You will provide hands‑on personal care while actively encouraging and supporting patients to maintain their independence wherever possible.

With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us. We are building on the success of our award‑winning virtual hospital and re‑imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

We offer a variety of flexible working options as we recognise the importance of a good work‑life balance.

Important support information
Disability or long‑term health support: please contact [email protected].
Military and other community support: tick “Member of the Armed Forces Community” on the application form.

You will be required to work 12.5‑hour shifts covering days, nights and weekends (rotational pattern). Key tasks include:

• Delivering personal care and support to patients.
• Encouraging patients to maintain independence.
• Working with the nursing team to support patient care.
• Complying with the Care Certificate training and standards.

Full‑time positions covering a 24‑hour, 7‑day a week shift pattern (rotational shifts, with enhanced pay for weekends and nights). Posts involve working 3 long days/nights per week with 1 week in 4 working a 4 day/night week. Shifts are 12.5 hours long (including an hour allocated for breaks). Shifts start at 7:15 am‑7:45 pm or 7:15 pm‑7:45 am and cover 7 days per week, days, nights and Bank Holidays.

We cannot accommodate set shift patterns or day/night only shifts.

Applicants must complete the Care Certificate qualification as part of ongoing training and meet the minimum standards for the role. Other qualifications or experience will be considered on a case‑by‑case basis.

• Good pension scheme
• Annual leave allowance
• Family‑friendly policies
• NHS Staff Discounts
• Salary sacrifice schemes
• Development opportunities:
  Healthcare Support Worker Apprenticeship, Nursing Associate Programme

As part of the interview process, a written assessment will be required. Successful candidates will then be allocated an interview slot. If you do not hear back within 3 weeks of your application, you may assume you have been unsuccessful on this occasion.

We encourage you to submit your application as soon as possible, and please tell us why you are interested in becoming a Healthcare Support Worker. If you do not hear back within three weeks of your application, this indicates you have been unsuccessful on this occasion.