StartRight Customer Services Representative - Finnish Speaker

Bei Medtronic kannst Du eine Karriere für Dein Leben starten. Und Dich für ein gerechtes und innovatives Gesundheitswesen einsetzen, das für alle zugänglich ist. Du wirst zielstrebig Barrieren abbauen, die Innovationen in einer stärker vernetzten und solidarischen Welt im Wege stehen.
** Ein Tag im Leben
** This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility.

As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

Drive retention of new patients during their onboarding on insulin pump and/or continuous glucose monitoring through dynamic outbound calls at various points of therapy and inbound calls related to:
Product education, Patient assessments, Additional factors such as diet, exercise and lifestyle, and Goal setting, barrier identification and coaching. This role is expected to collaborate with members of other departments and representatives to fully address customer needs.

We are actively looking for talented people who speak English and Finnish languages to join our team!
** Responsibilities may include the following and other duties may be assigned:
*** Builds positive relationships with patients, assisting with goal setting, realizing goals, identifying, and overcoming concerns during therapy onboarding
* Use dynamic communication skills to identify patient unmet needs and "pain points" and utilize objection handling techniques to communicate with the patient
* Monitor Helpline call activity, online learning activity, and Care Link data to identify patients that may need additional support and direct to appropriate group for intervention
* Measure success through monitoring patient retention, patient learning metrics, quality scores and customer satisfaction ratings
* Test and conduct "proof of concept" sessions with patients to enhance Start Right solutions
* Cooperate and coordinate with Medtronic team members encouraging positive work environment, adapting to changing situations, environments, and various shifts to meet customer needs
* Available to work on-call outside of business hours as scheduled in department
* Work hybrid (2 days office)
** Required Knowledge and

Experience:

*** Fluent in English and Finnish
* Computer literate with experience using MS Office suite (Word, Excel, Outlook) and a CRM system
* Ability to effectively multi-task (navigate between programs to access customer data and input
* Ability to build relationships with patients that creates trust and engagement text whilst providing real-time care instructions)
* Basic to intermediate level of math skills required to assist customers with their vital statistics

Physische Jobanforderungen Die obigen Aussagen sollen die allgemeine Art und den Umfang der Tätigkeit beschreiben, die von den Mitarbeitern in der jeweiligen Position ausgeführt wird. Sie enthalten jedoch nicht alle für diese Position erforderlichen Verantwortlichkeiten und Fähigkeiten.
** Leistungen und Vergütung
**** Medtronic bietet ein wettbewerbsfähiges Gehalt und ein flexibles Leistungspaket
** Das Engagement für unsere Mitarbeiter ist der Kern unserer Werte. Wir schätzen die Beiträge jedes einzelnen. Sie tragen damit zu unserem Erfolg bei.  

Wir bieten für jede Karriere- und Lebensphase umfassende Leistungen, Ressourcen und wettbewerbsfähige Vergütungspläne.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik:  United Kingdom: 30,080.00 GBP - 45,120.00 GBP |This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).## Über Medtronic Wir sind weltweit führend im Bereich Gesundheitstechnologie und suchen und finden Lösungen für die drängendsten medizinischen…