Clinic Coordinator

Specsavers. A household name and a Highstreet staple. And you could be part of the team.

As a Clinic Coordinator at Specsavers, you’ll be the friendly face at the heart of our store, working among a team of experienced professionals, delivering unmatched customer service every single day. The Clinic Coordinator is the backbone of the shop floor, allowing the flow of customers to run smoothly and supporting the clinical team by providing excellent customer communication outside of the test room.

As the first point of contact for each and every person that enters the store, your role is absolutely pivotal in how we are perceived by our customers.

• Provide a clear explanation of the appointment to the customer, ensuring the customer is comfortable and aware of what to expect at each part of the journey.
• Ensure all data protection and regulatory rules and regulations are explained and followed.
• All equipment is in good working order and cleaned to the current IPC standard for each customer.
• Perform diagnostic procedures: non‑contact tonometry, autorefraction, and digital imaging (OCT scan capture).
• Perform visual field testing and complete triage forms, liaising next steps with the attending optometrist.
• Confirm all appointments booked for the next day.

• Salary: £28k (dependent on your experience)
• 40 hours per week, to include weekend working.
• We will auto‑enrol you into the pension scheme with an employer contribution when you contribute.
• Specsavers Perks – a portal to a world of great everyday discounts and savings.
• WeCare – our employee support service to help you and your immediate family when you need it most.
• Complimentary subscription to the Headspace app.
• Eyecare and ear care discounts for you and your family.
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay.

• Previous experience in a fast‑paced customer service environment.
• Experience in a similar role.
• Experience in optics or audiology business.

Entry level

Full‑time

Sales, Customer Service, and Health Care Provider

Retail