Technical Service Specialist

Technical Service Specialist – Medtronic

At Medtronic, you can pursue a long‑term career of innovation while championing healthcare access and equity. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

The Service & Repair department is a growing organization across EMEA and is part of the Customer Care & Supply Chain organization of Medtronic. Your focus will be providing the highest levels of field service and customer support across a wide range of products including Ear Nose Throat, Acute Care and Monitoring, Cranial Spine Technologies and Surgical Innovations to customers.

This is a great opportunity to develop and drive customer loyalty and experience for Service and Repair while developing revenue and commercial opportunities. The successful candidate will play a key role in implementing the strategy for Service and Repair, with the goal of establishing us as an uncontested market leader as a service provider across all sectors. To strengthen this team, we are looking for a Field Service Engineer to support customers in London and the home counties.

• Proactively engage customers within your territory.
• Repair and schedule preventive maintenance visits while supporting the growth of service revenue through contract sales and renewals.
• Achieve service performance metrics (incl. Net Promoter Score) that enhance our market reputation.
• Drive Service & Repair revenue growth by identifying and following up on revenue opportunities with customers.
• Identify and address all key decision makers (Clinical Engineering, Electro‑Bio Medical Engineering department heads, etc.) and build strong, lasting relationships with both business and customers.
• Comply with operational guidelines and QA procedures.

• Degree, HNCs or equivalent in electronic/electro‑mechanical engineering.
• Service experience within the medical equipment or healthcare industry.
• Strong problem‑solving skills, demonstrable initiative, and ability to contribute to process improvement.
  
  Customer‑focused attitude, dedicated to building long‑term relationships and exceeding expectations.
• Commercial astuteness and ability to recognize and lead revenue growth opportunities.

Experience in a hospital environment and with maintenance tracking software for documentation purposes would be advantageous, as would prior experience in training others, including operational training of devices.

The above statements describe the general nature and level of work performed by employees assigned to this position, but they are not exhaustive of all required responsibilities and skills.

Medtronic offers a competitive salary and flexible benefits package. This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly tackle the most challenging health problems by finding solutions. Our mission—to alleviate pain, restore health, and extend life—unites a global team of 95,000+ passionate people.