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Customer Service Advisor
Job in
Watford, Hertfordshire, NN6, England, UK
Listed on 2026-02-28
Listing for:
Accomplish Today Ltd
Full Time
position Listed on 2026-02-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
As a Customer Service Advisor, you will primarily be responsible for providing comprehensive advice and guidance to clients to enhance their experience.
Key Responsibilities- Ensuring all telephone and email enquiries are resolved to the client’s satisfaction.
- Managing the expectations of all clients through effective communication and ownership.
- Maintaining a high level of personal drive and the highest standards of accountability and professionalism at all times.
- Providing reactive and proactive support to increase the likelihood of retention.
- Being a credible face of the Parasol business and ensuring that clients are well informed about potential further offerings.
- Previous experience in a contact centre environment.
- Ability to communicate clearly with excellent interpersonal skills.
- A strong customer and solution focus.
- Able to deal with difficult situations in an assertive and supportive manner.
- Ability to work flexibly to meet the demands of the business including shift rotations and weekend work.
PAYE Umbrella, PSC or outsourced payroll experience would be ideal.
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