Customer Service - Supplier Returns

Location: North Watford

Customer Service & Supplier Returns

We are seeking a proactive Customer Service & Supplier Returns to manage customer and supplier enquiries, returns, and warranty processes. This role plays a key part in delivering a high-quality customer experience while ensuring efficient return and stock control processes.

Key Responsibilities

* Handle customer enquiries via JIRA and email, ensuring timely and professional responses.

* Process customer returns and RMA requests in line with SLAs and internal procedures.

* Manage onsite, advanced, and supplier warranty cases through to resolution.

* Investigate and resolve customer issues and complaints effectively.

* Coordinate product returns, exchanges, and cross-shipments with suppliers.

* Maintain accurate stock and returns records within Sage X3.

* Monitor faulty stock, ensuring correct labelling, tracking, and timely return.

* Work closely with internal teams including Finance, RMA, Technical Support, and Engineering.

* Support continuous improvement through customer feedback and process adherence.

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Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest.

However please keep checking our website as new roles will be updated daily, Nouvo Recruitment London wishes you the best of luck in your job search.

Nouvo Recruitment London operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK