Complaints handler

Complaint Handler ?? Watford (on-site) ?? Up to £30,000 pro rata ?? Shifts between 8am-8pm, Monday-Sunday ?? Full-time | 6-month FTC (with potential extension) Are you a strong written communicator with a passion for fair outcomes and great customer service? We're recruiting a Written Complaints Handler to manage and resolve customer complaints with accuracy, empathy, and professionalism.

Key Responsibilities Investigate and resolve customer complaints in line with company and regulatory standards Produce clear, high-quality written responses that reflect the company's tone and values Resolve customer queries including account, system, and retail-related issues Escalate complex cases where required Complete administrative and data entry tasks Attend training to maintain product and regulatory knowledge Act as a brand ambassador while meeting performance targets (KPIs) Experience & Skills Required Previous complaints handling experience in a regulated or customer-focused environment Excellent written communication skills with a clear, empathetic style Strong customer advocacy and attention to detail Ability to work collaboratively and manage multiple stakeholders Confident using Microsoft Office (Word, Excel, Outlook) Brook Street NMR is acting as an Employment Business in relation to this vacancy.