Receptionist​/Dealership Host - Part time

Renault Watford has an exciting opportunity for a Receptionist / Dealership Host to join our friendly team on a part time basis. This is a customer facing role which involves being the first point of contact for customers either by welcoming them to the dealership or dealing with them over the phone in a polite and professional manner.

• Friday 8am-6pm, Saturday 8.30am-5pm with 30 minutes lunch break and Sunday 10am-4pm with no lunch break. This is 23.5 hours per week.
• Holiday cover for the other Receptionist will be required (advance notice given).

• Meet and greet all customers and visitors warmly and professionally, and direct them to the relevant individual/department in a helpful and welcoming manner.
• Answer incoming telephone calls in line with Renault Retail Call handling standards and warm transfer customers to the relevant person / department.
• Accurately direct callers to the appropriate person / department. Relaying messages and personally ensuring that the call is returned.
• Ensure that the reception phone is always attended during opening hours and that reception cover is arranged in advance of breaks, lunch, holiday and other absences.
• Complete daily employee site attendance register and send completed form to HRM in a timely manner.
• Ensure all visitors to the site are logged in the visitors’ book.
• Accept delivery of small parcels and advise addressee for collection.
• Create and maintain incoming call logs and walk-in customer list.

• Extensive previous experience working in a fast-paced receptionist / host role.
• Ability to provide an outstanding level of customer service.
• Experience in operating a telephone switchboard and a computer-based messaging system (desirable).
• Ability to manage incoming and outgoing post and deliveries.
• Effective communication skills with a warm friendly manner.
• Pleasant, helpful and courteous manner.
• Proficiency in Microsoft Office Suite and CRM software.

• A salary of £15,519 pa.
• 25 days annual leave plus Bank Holidays (pro rata).
• Holiday buy / sell scheme.
• Pension scheme with life assurance.
• Subsidised car option after 3 months’ service (loan plan scheme).
• Share options.
• Enhanced maternity and paternity leave.
• Gym membership discount.
• Cycle-to-work scheme, discounts on company products and services.
• Learning and development opportunities.
• Superb career opportunities Group-wide.

Interested? Apply now