Tusker Customer Excellence Advisor

Tusker Customer Excellence Advisor - Watford

Join to apply for the Tusker Customer Excellence Advisor - Watford role at Lloyds Banking Group

End Date:
Wednesday 21 January 2026

Salary Range: £35,340 - £37,200

We support flexible working –  for more information on flexible working options

Flexible Working Options: Flexibility in when hours are worked

Job Description

Summary:

Based in Watford

Job Title: Customer Excellence Advisor
Salary: £35,340 rising to £36,225 from April 2026
Location: Watford
Hours: Full-time
Working Pattern: Hybrid, at least three days per week (60%) at the Watford office; training period: full time until competence is achieved

• Support ADMs and their customers as an office-based dedicated point of contact.
• Utilise relationship skills and extensive knowledge to exceed customer expectations.
• Maximise proactive service delivery and value‑add solutions.
• Own complex and sensitive situations.

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

Within Tusker, we’re on a mission to help the UK drive a better car. As a car benefit provider and leader in our field, we provide tailored salary‑sacrifice car benefit schemes to UK organisations so they can offer their employees a fully insured and maintained car as part of their employee benefits offering. We focus on electric and ultra‑low emissions cars to support planet‑positive mobility.

Through our Car Benefit Scheme employees have access to affordable, fully maintained and insured cars for a fixed monthly amount taken from their gross salary. To learn more, simply visit the Tusker cars website.

• Assisting with the post‑implementation stage of an account life, ensuring the Tusker processes are embedded efficiently.
• Building and maintaining strong, professional relationships with colleagues and customers (particularly with ADMs, Resolutions, Line Manager, other teams and supervisors).
• Own any interaction through to completion, proactively chasing responses internally and externally where needed.
• Respond to all interactions articulately and professionally, providing accurate information the first time.
• Be flexible to take on bespoke and ad hoc tasks allocated by the Line Manager.
• Take time to understand the customer’s needs, look for the root cause and use each opportunity to explain, educate, and champion improvements.

• Excellent verbal and written communication skills.
• Proactively seeks how to do the best job, asking questions about context and impact.
• Manages self with strong organisational and time‑management skills, and can prioritise to meet varied business pressures.
• Confident in handling extremely difficult or sensitive situations.
• Thrives working as part of a team.
• Maintains high accuracy levels and attention to detail.

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under‑represented groups. We’re disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

• Entry level

• Full‑time

• Other