Customer​/Account Manager

Customer/Account Manager | £45,000 - £50,000 | Watford, Hertfordshire (Hybrid)

My client, a well‑established organisation within the commercial sector, is seeking a Customer/Account Manager to support and grow a varied portfolio of existing accounts. This role focuses on relationship management, commercial delivery, and providing high‑quality support to a diverse group of clients.

• Manage and develop a portfolio of existing customers, ensuring strong engagement, service quality, and retention
• Drive commercial performance by meeting agreed revenue goals and identifying opportunities to expand current contracts
• Promote the organisation's full range of insight‑based and consultancy solutions to maximise client value
• Maintain accurate forecasting and sales pipeline tracking to support wider business planning
• Deliver online and face‑to‑face presentations to showcase products, insights, and new service offerings
• Provide meaningful customer feedback to assist product development teams
• Champion CRM usage across the team, ensuring data integrity and consistent reporting
• Collaborate with internal teams — including Insight, Marketing, Finance and other business units — to deliver a cohesive customer experience

• Previous experience in the FMCG sector and within a B2B sales or account management environment
• Strong track record of achieving commercial targets and managing subscription‑based services
• Excellent relationship‑building skills with the ability to influence key stakeholders
• Strong commercial awareness and understanding of customer challenges

• £45,000 - £50,000 basic salary
• Enhanced pension, maternity and paternity leave
• Hybrid working, 3 days WFH