Customer​/Account Manager

Customer/Account Manager | £45,000 - £50,000 | Watford, Hertfordshire (Hybrid)

My client, a well‑established organisation within the commercial sector, is seeking a Customer/Account Manager to support and grow a varied portfolio of existing accounts. This role focuses on relationship management, commercial delivery, and providing high‑quality support to a diverse group of clients.

Responsibilities

Manage and develop a portfolio of existing customers, ensuring strong engagement, service quality, and retention
Drive commercial performance by meeting agreed revenue goals and identifying opportunities to expand current contracts
Promote the organisation’s full range of insight‑based and consultancy solutions to maximise client value
Maintain accurate forecasting and sales pipeline tracking to support wider business planning
Deliver online and face‑to‑face presentations to showcase products, insights, and new service offerings
Provide meaningful customer feedback to assist product development teams
Champion CRM usage across the team, ensuring data integrity and consistent reporting
Collaborate with internal teams — including Insight, Marketing, Finance and other business units — to deliver a cohesive customer experience
Skills & Experience

Previous experience in the FMCG sector and within a B2B sales or account management environment
Strong track record of achieving commercial targets and managing subscription‑based services
Excellent relationship‑building skills with the ability to influence key stakeholders
Strong commercial awareness and understanding of customer challenges
Package

£45,000 - £50,000 basic salary
Enhanced pension, maternity and paternity leave
Hybrid working, 3 days WFH