Scheduler, Administrative​/Clerical

PPM Coordinator/Scheduler

Salary:
Up to £31,000 per annum (depending on experience)

Department:
Customer Service

Location:

Office Based

Hours:

Monday to Friday | 08:30 - 17:30 (40 hours per week)

We are recruiting an experienced and highly organised PPM Administrator to join our fast‑paced Customer Service and Service Delivery team. This is a vital role supporting the client base, ensuring seamless coordination between customers, engineers, suppliers, and internal departments.

This position is ideal for a proactive, detail‑oriented administrator who thrives in a busy environment, enjoys problem‑solving, and is passionate about delivering excellent customer aftercare.

Reporting to the Service Desk Manager / PPM Lead, you will work closely with all departments to ensure service levels, SLAs, and customer expectations are consistently met.

• Processing quotes for remedial works and planned preventative maintenance (PPM)
• Logging, booking, scheduling, and closing PPM and remedial calls
• Coordinating and scheduling engineers’ workloads throughout the day
• Monitoring engineer attendance and SLA compliance
• Processing RAMS, permits, and customer portals
• Raising purchase orders with suppliers and third parties
• Escalating customer complaints when required
• Supporting invoicing, orders, quotes, and email communications
• Attending meetings and training sessions as required

• Excellent organisational and time‑management skills
• Ability to work independently with minimal supervision
• Strong attention to detail and good numeracy skills
• Flexible, adaptable, and able to work under pressure
• Comfortable working to deadlines and prioritising workload
• Professional communication skills at all levels

• Proven experience in an administrative or coordination role
• Ability to manage multiple tasks in a fast‑paced environment
• Strong customer service skills
• Excellent written and verbal communication
• Confident IT user with strong keyboard skills
• Team player with initiative and a proactive attitude
• Full UK Driving Licence

• Experience with in a Customer Service, Helpdesk, or Service Desk environment
• Experience coordinating engineers or field‑based teams across the UK
• Familiarity with CRM systems such as CASH Mentor (or similar)
• Experience processing invoices and purchase orders

• Competitive salary up to £31,000
• Stable, office‑based role
• Supportive and professional working environment
• Opportunity to develop within a growing service‑led business