Scheduler, Administrative​/Clerical

PPM Coordinator/Scheduler

Salary:
Up to £31,000 per annum (depending on experience)
Department:
Customer Service

Location:

Office Based

Hours:

Monday to Friday | 08:30 – 17:30 (40 hours per week)

The Opportunity

We are recruiting an experienced and highly organised PPM Administrator to join our fast-paced Customer Service and Service Delivery team. This is a vital role supporting the client base, ensuring seamless coordination between customers, engineers, suppliers, and internal departments.

This position is ideal for a proactive, detail-oriented administrator who thrives in a busy environment, enjoys problem-solving, and is passionate about delivering excellent customer aftercare.

Reporting to the Service Desk Manager / PPM Lead, you will work closely with all departments to ensure service levels, SLAs, and customer expectations are consistently met.

Key Responsibilities

* Processing quotes for remedial works and planned preventative maintenance (PPM)

* Logging, booking, scheduling, and closing PPM and remedial calls

* Coordinating and scheduling engineers’ workloads throughout the day

* Monitoring engineer attendance and SLA compliance

* Processing RAMS, permits, and customer portals

* Raising purchase orders with suppliers and third parties

* Escalating customer complaints when required

* Supporting invoicing, orders, quotes, and email communications

* Attending meetings and training sessions as required

Key Skills & Attributes

* Excellent organisational and time-management skills

* Ability to work independently with minimal supervision

* Strong attention to detail and good numeracy skills

* Flexible, adaptable, and able to work under pressure

* Comfortable working to deadlines and prioritising workload

* Professional communication skills at all levels

Essential Experience & Requirements

* Proven experience in an administrative or coordination role

* Ability to manage multiple tasks in a fast-paced environment

* Strong customer service skills

* Excellent written and verbal communication

* Confident IT user with strong keyboard skills

* Team player with initiative and a proactive attitude

* Full UK Driving Licence

Desirable Experience

* Experience with in a Customer Service, Helpdesk, or Service Desk environment

* Experience coordinating engineers or field-based teams across the UK

* Familiarity with CRM systems such as CASH Mentor (or similar)

* Experience processing invoices and purchase orders

What’s on Offer

* Competitive salary up to £31,000

* Stable, office-based role

* Supportive and professional working environment

* Opportunity to develop within a growing service-led business