Overnight Front Desk Associate

Overnight Front Desk Associate – Planet Fitness

Apply for the Overnight Front Desk Associate role at Planet Fitness.

At Planet Fitness, our mission is to enhance people’s lives by providing high-quality fitness experience in a welcoming, judgement‑free environment. We are proud to be one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing. Joining the PF family means being part of a supportive, engaging team that cares about bettering the health and wellbeing of the community.

• Exhibit a positive and upbeat attitude.
• Passion for delivering a consistent and exceptional experience to members, guests, and fellow PF team members.
• Are punctual, reliable, and dependable.
• Handle all interactions with diplomacy and a genuine motivation for helping others.
• Act with integrity and show respect to everyone.
• Have strong communication skills and ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Quick study who can apply learning from online and hands‑on training.

As an Overnight Front Desk Associate, you will provide a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience.

• Greet members/guests as they enter and exit the club; assist with questions or concerns during check‑in.
• Promote the Judgement Free Zone® by connecting with members on the floor and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and, when necessary, elevate issues to a Manager.
• Answer phones in a friendly manner and assist callers.
• Perform membership‑related functions such as sign‑ups, contact/billing updates, cancellations, collecting unpaid balances, and transferring memberships.
• Conduct prospective member calls and tours, assessing their membership needs.
• Execute retail transactions accurately and drive sales goals.
• Maintain cleanliness: regular cleaning and sanitizing of all exercise equipment, Black Card spa amenities, communal spaces, and restrooms.
• Perform a comprehensive walk of all club areas to identify and fix safety/policy issues and sanitation concerns.
• Address maintenance and facility concerns such as broken or missing equipment.

• 6–12 months of experience in a customer‑service environment preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (training provided by Planet Fitness).
• Basic computer proficiency.

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communication in person or on the phone.
• Ability to lift up to 75 pounds.
• Exposure to toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Movement involving bending and twisting to accomplish tasks.

• Medical, Dental, and Vision Insurance*
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team‑building competitions and social events
• Full‑time employees are eligible for all listed benefits.

Every team member is responsible for contributing to a safe and healthy workplace. Team members must actively participate in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work safely.

E‑Verify is used in the following states:
Florida, Georgia, North Carolina, South Carolina, and Alabama.

Seniority level:
Entry level

Employment type:

Full‑time