Shelter Support Professional
Listed on 2026-01-27
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Healthcare
Mental Health, Community Health
We envision a community where homelessness is rare, brief, and a one-time event. Our mission is to provide support to people experiencing homelessness by providing shelter, food, and services to low-income and vulnerable members of the Mid-Maine community.
Job Title:
Shelter Support Professional
About Mid-Maine Homeless Shelter & Services (MMHSS)
Mid-Maine Homeless Shelter & Services is one of Maine’s most innovative and inclusive emergency homeless shelters. Our 48-bed, low-barrier facility welcomes everyone, including individuals struggling with addiction, mental illness, or a history of incarceration. We believe in harm reduction and supporting each guest on their journey toward stability and permanent housing. Hope starts here.
VisionThe Shelter Support Professional provides compassionate, non-judgmental support to individuals with complex needs, including those experiencing mental health challenges, substance use, housing instability, or a history of trauma—within a low-barrier care environment. This role ensures safety, promotes stability, and supports both psychosocial and basic health needs of guests.
Position Types Available- Full-Time
- Part-Time
- Per Diem (1st, 2nd, and 3rd Shifts)
- Assist with initial screening, registration, and risk assessment to identify acute needs (e.g., mental health, substance use, medical concerns).
- Observe and report physical, behavioral, or emotional changes in daily shift notes.
- Support the implementation of individualized care plans as directed by care management staff.
- Conduct continuous or intermittent observation of clients, particularly those at risk of self-harm, substance relapse, or medical decompensation.
- Maintain awareness of signs of acute distress (e.g., withdrawal, overdose, psychiatric crisis) and respond appropriately.
- Monitor adherence to safety and hygiene standards to ensure a clean and secure environment.
- Apply trauma-informed, harm-reduction, and de-escalation techniques to manage conflict or distressed behavior.
- Follow standardized procedures for responding to medical, psychiatric, or substance-related emergencies.
- Maintain hygienic client areas through regular cleaning, sanitation, laundry, and proper disposal of biohazardous materials.
- Ensure all safety equipment (first aid kits, fire extinguishers, PPE) is functional and accessible.
- Accurately record client interactions, observations, incidents, and health status in shift documentation.
- Communicate relevant updates to the multidisciplinary team, including Shelter and Care Management staff.
- Assist clients in accessing social, behavioral health, medical, and housing resources.
- Encourage client engagement with support services and case management.
- Participate in clinical supervision and staff meetings.
- Maintain competency in all required trainings (e.g., MANDT, First Aid/CPR, Mental Health First Aid, Bloodborne Pathogens).
Skills & Qualifications
- High school diploma or equivalent (additional behavioral health or peer support certification preferred).
- Experience working with individuals facing mental health, substance use, or homelessness challenges.
- Strong observational and situational awareness skills.
- Familiarity with or willingness to learn trauma‑informed and harm‑reduction care practices.
- Clear written and verbal communication skills.
- Emotional resilience and ability to maintain professional…
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