Store Manager Unassigned

Store Manager Unassigned – Walgreens

Position overview and core responsibilities are outlined below. This description maintains the original role context and includes required qualifications and employer statements.

• Learn Walgreens’ operations and ways of working to lead full store operations across front-end and pharmacy ("one-box"). Complete accelerated development to Store Manager within the specified timeframe as outlined in the learning plan.
• Under the direction of the Store Manager, oversee the operation (front-end and pharmacy) of a Walgreens store.
• Support store operations by shadowing or assisting the Store Manager in leading the store throughout the learning journey.
• Complete rigorous, accelerated program including all certifications needed for the Store Manager role.
• Attend and complete classroom learning, online training and on-the-job training. Fulfill rotations and learning objectives by spending time in other stores in the area as assigned.
• Follow individual development plans offered by the District Manager. Participate in one-on-one conversations with the Store Manager and District Manager to support continuous professional growth and demonstrate readiness for permanent assignment with the Director of Pharmacy and Retail Operations.
• Self-develop by monitoring performance, setting high standards, learning about retail, pharmacy, and management; seek best practices.
• Learn and implement compliance standard operating procedures (SOPs) across front-end and pharmacy. Gain knowledge of all computer and technology systems and software.
• Obtain pharmacy technician registration/licensure as required by state law (and pursue PTCB certification, as required by state).
• Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer complaints promptly and model customer service best practices.
• Monitor customer service, provide coaching and training, and develop plans for improvements in both front-end and pharmacy. Empower team members to resolve issues and build loyalty.
• Support the Store Manager in observing customer service trends, analyzing feedback, and improving service metrics.
• Shadow Store Manager and gain experience supervising store operations and team members, including opening/closing shifts and delegating tasks; oversee merchandising tasks and promotional setups.
• Protect store assets by administering internal loss prevention programs and monitoring systems; maintain price accuracy and perform in-store price audits.
• Analyze inventory trends, supervise inventory management, and ensure proper receiving, counting, ordering, pricing, and returns for front-end and pharmacy.
• Supervise store operations to comply with all applicable laws and regulations (including sale of alcohol, tobacco, fresh food, and pharmacy products).
• Ensure safety and well-being of team members; utilize Security Operations Center as needed.
• Comply with company policies and procedures; maintain respectful relationships with coworkers and business partners.
• Complete special assignments and assist team members as needed.
• Learns to analyze financial and performance data for the store and pharmacy; develops action plans to improve results, including increasing sales and controlling costs.
• Identify sales opportunities to grow the front-end and pharmacy business.
• Review asset protection data and develop plans to reduce loss.
• Review daily and weekly performance metrics; prepare action plans to improve results for review with the Store Manager and District Manager.
• Analyze pharmacy performance indicators and coordinate with the Pharmacy Manager and/or Pharmacy Operations Manager to enhance pharmacy performance.
• Assist in understanding inventory metrics and processes; support growth initiatives directed by the Support Center, community outreach, and partnerships through planning, implementing, executing, and follow-up reviews.
• Learn all aspects of people management, including training and coaching on SOPs; utilize HR systems to supervise team members.
• Shadow the Store Manager in action planning and performance discussions; become familiar with performance management criteria and…