Medical Equipment Customer Service
Listed on 2026-02-01
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Healthcare
Healthcare Administration
Medical Equipment Customer Service Representative – Home Healthcare Intake & Insurance Verification Support
Rotech Healthcare Inc. is a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively.
Key Responsibilities- Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
- Coordinate documentation and service setup for respiratory products and medical equipment.
- Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
- Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
- Maintain organized records and referral logs in compliance with JCAHO and company standards.
- Provide technical assistance and support for walk-in and retail equipment requests.
- Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
- Assist with office operations including supply monitoring, deposits, and batch reporting.
- Experience in home healthcare, medical billing, or insurance verification.
- Detail-oriented and compassionate with strong communication skills.
- Ability to thrive in a fast-paced, patient-centered environment.
- Proficiency in managing electronic records and documentation.
Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
Apply Online: ipc.us/t/39
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