Team Leader, Management
Listed on 2026-02-06
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Management
Join to apply for the Team Leader role at H&R Block.
At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities. We foster a high-performing, connected culture where everyone feels they belong.
We are committed to continuous improvement through our long-term strategy, Block Next, which focuses on innovation, client experience, and sustainable growth. We aim to elevate how we work, serve, and lead in our industry.
As a Team Leader, you will lead a customer-centric team, manage a single tax office, and help accelerate seasonal tax business growth. Your responsibilities include leadership, development of associates, delivering excellent client service, and achieving growth objectives. You will also serve as a resource on tax topics and products.
Ideal candidates will have:
- Multi-unit management experience in retail, restaurant, banking, or related industries
- At least 2 years as a Tax Professional
Responsibilities include:
- Partnering with the District General Manager on growth plans
- Recruiting and interviewing candidates
- Handling escalated client concerns
- Scheduling clients and resolving conflicts
- Leading daily operations and ensuring quality standards
- Training and coaching associates
- Leading team meetings and managing schedules
- Preparing tax returns as needed
- Conducting performance reviews
Required skills and qualifications:
- Customer service or supervisory experience
- Tax knowledge assessment or income tax course completion (if preparing taxes)
- Continuing education compliance
- Proficiency in MS Office
- Ability to work independently
- Customer-centric mindset, resilience, and flexibility
- High school diploma or higher
We offer comprehensive benefits including health, wellbeing, and financial wellness programs, employee assistance, discounts, and more. We are committed to diversity and an inclusive environment.
This is a full-time, permanent position based in Watertown, SD, with a salary range of $110,000-$130,000.
Note:
Enrollment or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment does not guarantee employment.
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