Customer Service Representative

Benefits:

• Retirement plan
• Competitive salary
• Employee discounts
• Paid time off
• Health insurance

Join Culligan of Watertown, as a Customer Service Representative and be the voice of our trusted water solutions in Watertown, SD! You'll play a pivotal role in ensuring customer satisfaction and building lasting relationships while working with a supportive team dedicated to excellence.

• Respond promptly to customer inquiries via phone, email, and in-person.
• Provide accurate information about products and services, including pricing and availability.
• Resolve customer issues and complaints effectively and efficiently.
• Process orders, returns, and service requests with attention to detail.
• Maintain customer records and update account information as needed.
• Collaborate with the sales team to identify opportunities for upselling.
• Assist in training new customer service team members.
• Contribute to a positive team environment and uphold company values.

• High school diploma or equivalent; additional education in business or communications is a plus.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Ability to work independently and as part of a team.
• Positive attitude and a passion for helping customers.
• Willingness to learn about water treatment products and services.

Culligan has been a leader in water treatment solutions for over 80 years, providing exceptional service and quality products to our customers. Our commitment to innovation and customer care has earned us a loyal client base, and our employees enjoy a collaborative and rewarding work environment where their contributions are valued.