Repair and Tool Technician

Overview

Repair and Tool Technician role at The Home Depot

Position details are as provided in the listing. The role involves evaluating and repairing small engines, outdoor power equipment, and handheld electrical devices. Technicians may work in stores with Tool Rental Centers or in repair centers. They may provide service to store customers in Tool Rental, write customer contracts and invoices for equipment rental and tool repairs, verify tool operation, and demonstrate its proper use as needed.

Technicians are responsible for the day-to-day operation and maintenance of equipment in the Tool Rental department and for ensuring repaired units are ready for return to the store of origin in non-store locations. A thorough knowledge of all tools is required, and technicians must effectively manage tool inventory by maintaining and repairing tools as necessary.

• Evaluate and repair small engines, outdoor power equipment, and handheld electrical devices.
• Provide equipment recommendations and ensure units are maintained.
• In-store: assist customers in Tool Rental, write contracts and invoices for equipment rental and tool repairs, verify tool operation, and demonstrate proper use when needed.
• Maintain the day-to-day operation and maintenance of equipment in the Tool Rental department.
• In non-store locations: ensure units are repaired, tested for quality, and cleaned prior to returning to the originating store.
• Maintain thorough knowledge of all tools and effectively manage tool inventory by performing repairs as necessary.

• Strong knowledge of tools and repair processes.
• Ability to manage tool inventory and perform repairs as needed.
• Customer service orientation and ability to document and communicate effectively.