Front Desk Staff

Overview

About Central Rock Gym isn’t just a climbing gym — it’s a community-powered space where confidence is built, limits are challenged, and everyone is welcome
. From first-time climbers nervously tying in to seasoned athletes projecting hard routes, CRG is a place where people come to grow — physically, mentally, and socially.

Our gyms are vibrant, high-energy environments that combine world-class climbing with fitness, youth programs, and a strong sense of belonging. What truly sets us apart isn’t just the walls — it’s the people who create the experience every day
.

Title: Desk Staff

Reports to: General Manager

Type: Full Time

Pay Range: $17 – $20/hr

Location: Watertown, MA

• Greet members and guests and answer questions.
• Operate RGP system for membership and sales.
• Provide engaging tours of facility and maintain knowledge and understanding of memberships, programs, products, and services.
• Maintain a clean gym including changing filters, sweeping, mopping, spraying shoes, clean bathrooms, tidy and clean communal areas, etc.
• Maintain clean, organized work spaces and proper storage of tools and supplies.
• Monitor the gym for unsafe practices and behavior not in line with fostering a welcoming environment.
• Develop proficiency in top rope belaying and teach belay classes if working in a full-scale rope climbing location.
• Answer phone calls and emails.
• Facilitate instruction and orientation.
• Process registrations, review all proper forms and waivers, and issue climbing gear.
• Manage retail including adequate stock, accurate inventory, and new products.
• Troubleshoot and coordinate repairs with outside vendors or contractors when needed.
• Respond promptly to facility-related issues reported via the maintenance log.
• Support special projects, renovations, and gym improvements as assigned by the Director of Development and/or General Manager.
• Other duties as required.

• Flexible schedule – ability to work nights, weekends, early mornings, and some Holidays.
• Friendly, approachable, and energetic personality.
• Strong communication, customer service and sales skills.
• Experience working with children and comfortable working around large groups of people.
• Working knowledge of basic plumbing, electrical, HVAC, and carpentry.
• Ability to use a wide range of hand and power tools appropriately and effectively.
• Strong problem-solving skills with the ability to work independently.
• Climbing specific knowledge is extremely helpful but not required.
• Comfortable being at heights of 40+ feet and ability to lift up to 50 lbs. a plus.
• Ability to multi-task and prioritize a variety of tasks.
• Self-motivated to work, self-directed and independent as well as a Team Player.

Send your résumé and a few sentences about why you’d be a great fit for this role to  with the subject line “FT Desk Staff – Watertown”.