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Operations Manager

Service Manager II - Watertown, MA

Job in Watertown, Middlesex County, Massachusetts, 02472, USA
Listing for: Vipauto
Full Time position
Listed on 2026-02-01
Job specializations:
  • Management
    Operations Manager
Salary/Wage Range or Industry Benchmark: 50000 - 80000 USD Yearly USD 50000.00 80000.00 YEAR
Job Description & How to Apply Below

275 Arsenal St, Watertown, MA02472, USA

Job Description

Posted Tuesday, December 16, 2025 at 5:00 AM

Reporting To

Service Manager

Employment Classification

Exempt

General Summary

The SMII lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes while serving in place of an Assistant Manager as a permanent member of a VIP team. An SMII has been identified as having a high potential to develop into a successful Service Manager in the future. The SMII is in development to be prepared to lead a team to ensure effective operation in serving customers at their location.

The SMII ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The SMII will deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards.

Essential Duties & Responsibilities
  • Make safety the #1 priority: follow policies, complete training, lock out unsafe equipment, and report unsafe conditions or actions to management.
  • Carry out all required duties and responsibilities of the Assistant Manager position.
  • Learn the VIP way of building an extraordinary team that delivers a different and better customer experience to every customer.
  • Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below.
    • Hire the best associates in the area.
      • Develop a superior team.
  • Ensure all associates have taken and passed all required LMS training, completed vendor training, and have T.I.A basic automotive service certification.
  • Coach associates through structured sessions and support their career paths.
  • Sign up associates for ASE certifications and provide study material.
  • Schedule the team to meet customer needs during all hours of operation.
  • Communicate effectively through daily huddles and bi-monthly meetings.
  • Monitor e‑mail for appointments and communication.
  • Train, support, and deliver the 5 for 5 process for customer education.
  • Control dispatching and assignment of work orders to technicians based on availability and scope.
  • Attend off‑site meetings and training sessions as required (typically several times per year).
  • Facility and Equipment Maintenance.
    • Maintain satisfactory appearance, condition, and compliance with security, safety, and environmental codes.
    • Ensure equipment is functional and well‑maintained.
    • Prepare the location, service desk, and equipment daily, and secure them after hours.
    • Keep the service department clean throughout the day.
    • Inspect the waiting area and parking lot daily before opening.
    • Document any facility or equipment issues in the database.
  • Procedural Compliance.
    • Enforce strict compliance with the service Code of Ethics and all applicable regulations.
  • Additional Responsibilities (Performs other functions as required.)
    • Communicate with other management levels to ensure compliance with service standards and company policies.
    • Serve as policy administrator in the assigned location.
    • Performance Measurement

    The SMII supports the Service Manager in helping the team achieve all targeted performance levels as outlined by leadership through daily, weekly, and monthly reports.

    Standard Management Work Week
    • Schedule:

      The standard expectation is a 5‑day work week with a minimum of 50 hours per week.
    • Attendance:
      Arrive prior to each shift, be ready to perform duties at shift start, and work all scheduled hours as directed by management.
    Required Qualifications
    • Knowledge, Skills, and Abilities
      • Strong people management and leadership skills; motivational, supportive, assertive, and decisive.
      • Excellent verbal and written communication.
      • Sound business sense with the ability to analyze, prioritize, identify, and implement solutions.
      • Strong organization and time‑management skills.
      • Comprehensive understanding of automotive servicing and the industry.
    • Minimum Education al and/or Experience Level
      • Two years related experience in automotive service management.
      • Completion of a two‑year college or technical school program (recommended).
      • Or an equivalent combination of education and experience.
    • Proven Results, Certificates,…
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