Senior Bicycle Mechanic​/Assistant Service Manager

Summary

Farina's is among the top professional bicycle retailers in the country and recipient of the National Bicycle Dealers Association Excellence Award for the past 10+ years. We continue to be family owned and operated since opening our store 50 years ago. If you are looking for a stable, long term career in a fun industry, then we would love to talk with you about an excellent opportunity to grow your skills and become a key member of our award-winning team.

We are looking for an experienced Bike Mechanic who can be a leader in our extremely busy service department. Proficiency in current bicycle technology and bicycle parts as well as a proactive and problem‑solving attitude are qualities at the top of our list.

• Minimum of 1-2 years of experience working as a mechanic in a bicycle shop is a requirement for this position.
• Compensation is based on prior experience and skill level and mechanical aptitude.

In this job you will assist our Service Manager, simultaneously and independently, with the following:

• Perform a variety of service functions on customers' bikes, including tune‑ups, rebuilds, flat tire repairs, brake/shift adjustments, brake bleeds etc.
• Diagnose, troubleshoot and resolve problems on bikes that are brought in for service.
• Work directly with customers to communicate what will be needed and cost to complete the repair
• Assemble and prepare new bikes for sale
• Install accessories on recently purchased bikes
• Provide customer service through direct and detailed interaction with customers at time of drop off and/or pickup following Farina's protocols.

• Minimum 1 year experience working as a technician/mechanic in a professional bike shop.
• Must be familiar with and comfortable working on a variety of bikes with older and newer technologies including caliper/disc/hydraulic brakes, friction/indexed/electronic shifting, tubeless tires, and a basic knowledge of electric bike hub motors.
• Capable of perfectly assembling entry-level and mid-level bicycles
• Interest in working in a team environment committed to providing an exceptional customer experience
• Strong attention to detail and directions
• Ability to clearly communicate with other employees and customers in a professional manner
• Interest in developing own skills, knowledge and career as a professional tradesperson
• Availability to work a flexible schedule based on seasonal business needs, which includes working on most Saturdays in the spring and summer.
• Ability to lift bicycles, e-bikes and boxes that weigh between 20-70 pounds

• Dependable
• Able to listen and follow directions
• Thrive in a fast‑paced, multi‑tasking environment
• Able to work independently
• Detail‑oriented
• Positive & friendly with customers & co‑workers
• Strong verbal and communication skills
• Work as team player to meet deadlines
• Good at solving problems
• Organized and work neatly

We welcome candidates that have prior experience as a Bicycle Service Writer, which would include proficiency in the following:

• Thoroughly inspect & diagnose a bicycle that is brought in for service.
• Properly estimate the cost for parts and labor based on diagnosis
• Clearly communicate with customer and schedule the work
• Take in customer contact information/data entry

Hourly wage is based on prior experience & professional training, mechanical aptitude and level of expertise on current technologies.

Paid training and skill development are just some of the benefits of learning from and with the our expert Service Manager.

• We offer a very competitive hourly wage in the bicycle industry
• Generous discounts on bikes and gear
• Comprehensive training on bicycle assembly
• A reputable, family business that values & takes pride in its employees and reputation of providing exceptional service
• As a large retailer, there is an opportunity to work on all types of bikes in all price ranges, including electric bikes.
• Overtime is paid for any hours over 40 along with additional benefits
• This is a year-round, full-time position

Farina's is an award‑winning bicycle and power equipment retailer. Since opening in 1975, Farina's has been family owned and operated and has earned a…