IT Support Specialist

The IT Support Specialist provides Tier 1 technical support for end users, resolving issues related to workstations, software applications, and IT services. The role is essential in ensuring smooth daily operations across NESN's user base.

Essential Duties and Responsibilities:

• Respond to and resolve IT support tickets via phone, email, or remote assistance.
• Provide basic hardware/software troubleshooting, including printing, faxing, and peripheral device support.
• Maintain and update documentation in Jira/Confluence.
• Assist with onboarding and training of new users, including setup and orientation.
• Support MS Office Suite, Zoom, Microsoft Teams, and conferencing room technology.
• Maintain asset tracking records and assist with lifecycle management.

We believe in the potential within every individual. If you're passionate about this role, we encourage you to apply even if you do not meet all of the requirements that are listed within this job description.

Qualifications:

• 3-5 years of IT support experience
• Bachelor's or relevant technical certification
• Must be comfortable working occasional evenings or weekends as business needs dictate.
• Excellent communication and interpersonal skills
• Organizational and time management abilities
• Analytical and problem-solving capabilities
• Proficiency in:
  Microsoft Office, Basic Windows troubleshooting, Jira, Zoom, Teams
• Any of the following, preferred: A+/Network+, Security+, Microsoft 365 Admin Certifications
• Apple OS and hardware experience, preferred
• Familiarity with MDM solutions and remote access platforms, preferred

The expected range for this position is $26 to $30 per hour. The final offer will be determined by a variety of factors, including the candidate's experience, knowledge, skills, and internal equity.

We believe that when team members feel supported, they are more engaged, productive, and innovative. If you're looking for a workplace that celebrates people and their personal and professional growth, you've come to the right place.

Some of the benefits we provide include:

• Medical and Dental plans which are currently funded by NESN at approximately 85%
• Pre-Tax HSA, FSA and Dependent Care Account
• 401(k) plan with employer match of 100% up to the first 6% of compensation, 3% contribution through Safe Harbor and discretionary profit sharing of up to 6%.
• Life Insurance, AD&D, Short and Long-Term Disability which are currently 100% funded by NESN
• Paid parental leave
• Time Off Benefits - Eligible NESN Employees accrue Paid Time Off equaling 160 hours or 20 days for the full year
• Team Store Discounts - Employees will receive a discount of 50% at the Red Sox Team Store and 25% off at the Bruins Pro Shop with a valid NESN Employee
• Paid Volunteerism - NESN provides eligible employees with up to 24 hours (3 days) of paid time to participate in NESN Connects events.
• Tuition Reimbursement - NESN provides a generous Tuition Reimbursement Program to assist employees who aspire to further their education to learn & grow within their careers.
• MBTA Reimbursement - Eligible employees may be reimbursed up to $100 per month for the use of Mass Transit if it is their primary mode of transportation to & from work
• Travel Assistance &  Protection
• Estate Guidance - The Hartford helps employees protect their family's future by creating a customized and legally binding will online using a simple but comprehensive online questionnaire.
• Additional Perks & Employee Discounts - As a NESN employee, you are eligible for other discounts & perks such as pet insurance, tickets, travel, dry cleaning, mobile phones, and much more!

Who We Are

NESN (New England Sports Network) is owned by Fenway Sports Group, which also owns the Boston Red Sox and Pittsburgh Penguins among other holdings, and Delaware North, owners of the Boston Bruins. NESN is delivered throughout the six-state New England region and nationally as NESN National. The definitive source for New England sports programming, NESN consistently has been one of the top-rated regional sports networks in the country, with a reputation for innovative and award-winning production of sports events and specials.

As of 2023, NESN manages Sports Net Pittsburgh, a newly…