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Voice of Customer Researcher Product Insights
Job in
Watertown, Middlesex County, Massachusetts, 02472, USA
Listed on 2026-01-17
Listing for:
Versant
Full Time
position Listed on 2026-01-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading research firm is seeking a Research Expert responsible for driving Voice of Customer initiatives across all customer-facing products and experiences. This role emphasizes collaboration with Product, Marketing, Sales, and Customer Success teams to ensure decisions are informed by customer feedback. The ideal candidate will have 3-5 years of experience in customer experience research, strong qualitative analysis skills, and the ability to present actionable insights to senior executives.
A comprehensive benefits package is provided alongside a competitive salary ranging from $91,000 to $105,400 annually.
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